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What's the Strangest Support Request You've Ever Received?

"Did you restart it?" It's a simple yet powerful troubleshooting technique that often works wonders. If only it were always so easy. Yes, we've all had our fair share of hilarious and bizarre moments in - or adjacent to - the world of tech support. So let's swap those stories and have a good laugh.

Share the weirdest or funniest tech support or IT-related request you've ever received.

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Rachel Soderberg • Edited

I once had a user who was confused why he couldn't see any credit card month values beyond September - sent me a screenshot of the page and everything. Apparently he forgot that day that it's a scrolling field and the rest of the months were just down out of sight if he just scrolled :)