Description

If you are an IT administrator, you have probably experienced users' requests such as "Outlook doesn't work", "Internet is not going" and something like this.

What admins have to do for the first is, to clarify situation such as below.

• An error message shown?
• Which operation needed to reproduce the issue?
• Only specific users experiencing the issue?

PSR (Steps Recorder)

PSR (Steps Recorder) is a windows-preinstalled screenshot capturing tool and help users to take screenshots just by clicking mouse as users do always.

- Steps

1. click Start, type psr in the Start search box, and then click psr.exe in the search results.
2. click "Start Record" to capture screenshots. Every mouse clicks capture a screenshot.
3. click "Stop Record" when issues reproduced.
4. You can see the screenshots in IE.

Hope this will help you and users communicate better!