Hello everyone, it's me, Simon - the lead developer of the game Cabin Crew Life Simulator. Welcome to my fourth blog post for Cabin Crew Life Simulator !
I hope you have been enjoying the things we have been talking about up until this point and I will have much more to share in the future. If you’re new here, don’t forget to join our Discord channel to stay up to date with the latest news from our team regarding Cabin Crew Life Simulator as well as our other projects.
In the previous section, you learned more about the scoring mechanics and how to advance quickly. Ensuring flight safety is the top priority, so you must carefully inspect safety equipment and operate the galley correctly.
The rest is all about service. The better the service, the more rewards you’ll earn, and the faster you’ll advance.
- So how can you satisfy customers on every flight to receive the best reviews and well-deserved bonuses?
Compared to most simulator games, customers/NPCs typically perform pre-programmed actions, and when you serve them correctly, they simply leave, making way for the next customer.
But in Cabin Crew Life Simulator, passengers are much more demanding. Each passenger has their own personality, voice, and unique attributes. In the free DEMO available on Steam, passengers might compliment your appearance if you meet their needs but could also complain if you forget or fail to serve them properly.
In the Early Access version, we’ve added a review system. If your actions annoy passengers, they will leave negative reviews about your service, potentially causing you to lose all rewards for that flight.
Passenger needs will vary on every flight. Some may be noisy, others prone to air sickness, some will constantly want your attention, or might have health issues. Pay attention to their signals and address their needs promptly to ensure a safe and pleasant flight.
Passengers can also cheat, so don’t trust anyone blindly. They may use fake tickets to sneak onto the flight or simply make honest mistakes. Always double-check their tickets when the airline requires it before they board.
1. Ensure Passenger Safety
Of course, safety first. Always verify safety regulations before takeoff and landing. Make sure passengers are seated with their seatbelts fastened, tray tables stowed, and window shades open.
Any items obstructing aisles or pathways must be removed or stored properly.
Avoid asking passengers to perform unnecessary actions, such as telling them to unfasten seatbelts when they’re already secure. This will irritate them and result in a penalty to your performance.
2. Handle Issues Promptly
When problems arise, assist passengers as quickly as possible. They may ask for additional meals after the service period has ended or bombard you with silly questions. Always stay calm and maintain a smile.
Some passengers may even try to open the aircraft door or cause a disturbance. You must quickly restrain them and report the incident to airport security for immediate handling upon landing.
For passengers with medical emergencies, provide first aid quickly and accurately. In severe cases, you may need to request an emergency landing if their condition doesn’t improve.
3. Don’t Bother Passengers
Avoid asking passengers to repeat actions they’ve already done correctly. As mentioned above, mistakes like this will annoy them.
Ensure the cabin remains quiet. If any passenger disrupts or disturbs others, deal with the situation promptly to protect the experience of other passengers.
4. Provide Professional Service
Preparing the menu before the flight is crucial. Ensure the stock of food and drinks is sufficient, and choose the right menu items for the flight. If a passenger requests something but it’s out of stock, they will be dissatisfied and leave negative reviews.
Serve food and drinks promptly. Making passengers wait too long is a major service failure. Always observe your surroundings and respond quickly to their needs.
Wouldn’t you feel annoyed if you ordered beer but were served soda instead? Of course, you would—I would too! And passengers on the plane feel the same way. So, never give them items they didn’t request.
5. Additional Services
You can purchase optional services like Wi-Fi or welcome kits to give to passengers for free. Everyone loves freebies, of course! You can find these items in the Market app.
On luxury flights, you can spend some money to give each passenger a pair of headphones or an amenity kit from a premium fashion brand, which will make them happy and more forgiving of your mistakes.
If you put customers at the center of your focus and pay attention to their needs, you’ll undoubtedly become Employee of the Month and a worthy representative of the airline. It’s not too hard, right?
Thank you for reading, and please consider Wishlist the game to support us!
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