Web services sometimes require custom domains, and so do apps hosted with Netlify. Domains are not necessarily hosted with the same platform to host apps, so in this article, I note the name server problem to keep apps from being connected with your domains.
Problem: I cannot access sites through apex domains although I have set name servers
i. e. I can only access sites through domains with subdomains (www
)
When you can see NS records set like the screenshot below, you might have set name servers incorrectly.
To ensure that what name servers are set, you can run whois <your domain> | grep -i "name server"
.
As this article explains steps when using external DNS, you should set Netlify name servers on the domain detail page
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