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Rizèl Scarlett
Rizèl Scarlett

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The Hard Parts of Developer Advocacy (for me)

Pivoting from software engineering to developer advocacy is the best career decision I have ever made. My life already changed for the better when I became a software engineer, but switching to developer advocacy improved my life tenfold. I love working as a developer advocate because:

  • The community is so supportive! As a software engineer, I sometimes felt the environment was more competitive. Even during work hackathons, co-workers were hesitant to share knowledge. I'm big on knowledge sharing and amplifying everyone's work. Receiving this level of support where people reshare my content, refer me for opportunities, cheer me on, and give me advice is so heartwarming.
  • I'm passionate about supporting developers, especially early career developers and open source maintainers. I'm trying my hardest to provide the support and create the environment I wish I had when I started in this industry. And I believe open source maintainers should make a living wage. This role puts me in a position where I could have a greater influence on the tech industry.
  • The coolest people, aka tech folks I look up to, want to talk with me! (Well, sometimes I reach out to and beg them to hop on a Twitch stream with me, but they don't say no. 😂)
  • I have the opportunity to refine various skills, such as coding, video production, social media management, communicating with technical and non-technical stakeholders, and public speaking. I'm not the best at everything, but I love using all my skills to provide value to my team. Additionally, refining these skills helps make me more marketable. I could use these skills in any industry if I wanted a different role. I could also use these skills to start my own business and be the best CEO ever (which will happen someday).
  • There are opportunities to have multiple streams of income! I think anybody can do this, but it's easy for developer advocates to earn extra money through sponsorships, brand deals, consultations, and content creation.
  • I love writing. It's my best method of expressing myself. It’s therapeutic to spend my work days writing about things I learned. Selfishly, I like that folks care to consume the content I write.
  • People thank me for helping them. My dopamine spikes when I know I helped improve someone's day, workflow, or career.
  • I feel empowered and valuable in this role.
  • Many advocates find it hard to code as much as they want to, but I think contributing to open source and creating demos whets my appetite! It’s the perfect amount of coding for me.

However, developer advocacy does have flaws! Recently, James Q. Quick wrote a delightfully honest blog post called the Top 5 Struggles of a Developer Advocate. Because of his blog post, on July 7 at 11 am, James, a few other developer advocates, and I are hosting a Twitter Space about our struggles in this field. His blog post made me start thinking about my struggles, and I decided I should share them in a blog post.

Developer relations is a highly desired field for employees and employers, but we should be honest about the challenges to help people make better career decisions. If you're considering developer advocacy because you like to help developers, you might want to read the rest of this blog post. If my complaints discourage you, I apologize. You can choose a similar role where you get to help engineers without experiencing negatives, which I will discuss in this post. Here are a few similar jobs you can aim for instead of working as a developer advocate:

  • Solution Engineer
  • Community Engineer
  • Solution Architect
  • Product Marketing
  • Sales Engineer
  • Product Manager
  • Product Owner
  • Product Consultant

Developer Advocacy is less glamorous than it appears

And now, for the parts of developer advocacy that I don't enjoy as much.

My work is public, so it's open to criticism from strangers.

Whether I'm coding, writing, delivering a talk, or creating a video, people may leave negative comments. Even if I restrict comments, strangers still find a way to message me. Negative feedback is good – sometimes. It helps me improve, and I'm still learning not to take feedback so personally. It hurts my feelings a little when I receive random, unsolicited mean feedback, but that's the tradeoff of learning and building in public. I try to laugh at ridiculous input because it's a little comedic that people feel so entitled and brazen to message me. I also try to delete and forget.

Examples of feedback I didn't appreciate:

  • One time someone DM-ed me that a website I made years ago on Wix didn't meet their expectations for me as a developer advocate at GitHub. Then, they proceeded to ask me how I got my job.
  • Sometimes, people leave comments saying, "Does she even know what she's talking about or doing?" (Many times, the point of the content is that it's my first time doing or learning about the concept, but it seems like people don't understand that).

I am by no means perfect. Admittedly, I've reviewed SOME of my content and cringed, but it pushes me to strive for excellence and prepare better in the beginning. Still, it's not an encouraging experience when people I don't know belittle my knowledge, experience, and the effort I invest in helping others. I want folks to remember developer advocates are just like you: humans trying to figure out how to do their jobs well and achieve work life balance. I'll pat myself on the back, though – the majority of my work is QUALITY, and I can create content at a fast pace.

I have to fill out expense reports.

My job covers room, flight, and hotels when I attend conferences, which is a privilege. After eating all the food I wanted and taking Lyfts to and from events, I have to find the receipts for my expense report. Worst of all, expense reports have a deadline. If you're disorganized and hate administrative work like me, this activity is a necessary evil. And it's more awful than it sounds!

It's socially draining.

I love chatting with people on Twitter Spaces, Twitch Streams, or at conferences, but I'm introverted. I'm a friendly person that NEEDS time alone. Twitch streams and Twitter Spaces look fun, but it's easy to get burned out from interacting with everyone. After one of these activities, I usually need a break, but when I don't intentionally plan my calendar, I may have back-to-back events, which means no break to recharge.

If you're not sure what it feels like, think Zoom fatigue. I struggle most with maintaining appropriate facial expressions and finding intelligent responses to continue conversations.

Constant notifications from social media platforms aren't great for my mental health either. Initially, I used to respond to all my notifications. Now, I just have to put my phone on 'Do not disturb' and let some notifications go unanswered. I hate to do it, but I can't spend all day replying to people on Twitter and LinkedIn.

Constant travel lowers my productivity.

Traveling for work is more glamorous than it seems. Attending conferences used to be a leisure activity for me, but now I'm there to speak, so my heart is beating in suspense from the moment I hop on the plane until I finish speaking. Also, I still need to get work done if I'm traveling. Perhaps, I need to answer emails, attend meetings, or publish content (for consistency's sake), but it's so hard to be productive and keep track of time zones while traveling!

Traveling to conferences looks like this for me:

  • Rushing to and through the airport
  • Realizing my flight is delayed
  • Trying to get work done while waiting, but feeling sleepy and restless simultaneously.
  • Typing on a cramped plane with slow wifi trying to get work done; maybe even making last-minute updates to my slide deck
  • Arriving exhausted and jet-lagged but ignoring it because I had made dinner plans with other attendees
  • Delivering a talk with anxiety coursing through my veins
  • Double-checking my clock and realizing I missed a meeting
  • Wishing I was back in my comfortable bed binging Netflix with my cat and my husband
  • Flying back home, dealing with more delays and cancellations.
  • Knowing my work is gradually piling up in the background

I prefer less travel, but I expect my preferences to evolve. I also see the value in speaking at conferences and interacting with developers in real life.

Companies make decisions that upset users.

The best advice for a developer advocate is to choose to advocate for a product and company you believe in. However, even seemingly ethical companies make questionable decisions because we live in a capitalist society. We are victims of capitalism. Working as a developer advocate can sometimes feel like I'm an ambassador or a representative for all the company's decisions. It feels awkward to represent a company when external technologists express distrust of a company's decisions. I have to come to terms with it – whether I'm advocating for blockchain, open source, or developer tools, people will not always like it! I'm still learning that balance because I tend to get too invested in my job. I'm also learning how I can better influence product decisions.

It's not really a 9-5 job.

There's a lot of collaboration involved in developer advocacy, which is fun! Sometimes, I collaborate with folks in different time zones. The time zones can be 3- or a 12-hour difference. This can mean either me or the person I'm collaborating with is working outside their regular work hours for our project. Working outside of your typical work hours isn't frequent, but it can happen occasionally. Also, don't underestimate the time invested in technical content creation. It is grueling work! Producing and editing videos, my least favorite task and my weakest skill, takes me hours. If I know that I have a packed day of meetings, I'll maximize my time by investing extra hours the day before to create a demo, write a blog post, or contribute to a project.

It's hard to know when I'm doing a good job, and it's hard to show that I'm doing a good job.

One of the most common struggles among developer advocates is measuring success. As a software developer, it was easy to know if I was doing well, and my progress (or lack thereof) was evident to all. I had an issue and would move it from the TO DO column to the DONE column. Each issue has an estimated time for me to work on it. And my goal is to finish the issue within the specified time. However, in developer advocacy, I talk with many people and create a lot of content, but I'm not confident it helped the company. Sometimes, my blog posts have over 18,000 views, but that doesn't mean 18,000 people followed the tutorial. They could've read the post and forgotten about it, or perhaps, they didn't read it at all. They could've just clicked the link.

When I report my impact, I can't just say 18,000 people viewed my blog post. I have to give information on insights I gained and how that blog post provided value to the company.

There's an overwhelming amount of work to prioritize, complete, and report.

When I started working as a developer advocate, I had many ideas about what I wanted to do. Then, I realized that companies have business goals, and I get paid to support them. Although I have the freedom and autonomy to pursue passion projects, I must balance them with the company's pursuits and visions.

Please note this is TOTALLY hypothetical: For example, I may want to advocate for GitHub Discussions, but the company may aim to introduce more folks to GitHub Actions. While it doesn't hurt to advocate for GitHub Discussions because I'm passionate about it, I have to prioritize my talks, collaborations, and content creation around GitHub Actions. Then, I can squeeze in advocacy for Discussions with any extra time I have.

Every week, I have to make intentional decisions about what to focus on because no one is telling me what to do. Developer advocates don't have sprints and product managers telling them they have to work on this project for this specific time. Instead, we'll have a backlog of content and frequent discussions about upcoming features the company hopes to prioritize. Also, my managers may suggest ideas to me, especially since I'm on the junior side, but it's up to me to decide if I want to do it.

Saying yes to a bunch of people who want to collaborate with you is fun until you realize you have three blog posts, four talks, and two Twitter Spaces due the same week. Learning how and when to say no goes a long way. Also, learning to quickly switch to deep focus mode to complete the work you committed to is of utmost importance.

Lastly, reporting and tracking your work is essential. On my team, we report when we are going to speak at conferences, appear as guests on a Livestream, or host a Twitter space. Then, we write a brief retrospective report on the wins and challenges of that activity. The goal is to update teammates, managers, and leadership on our progress. It's fair, but it's a little tedious. If you couldn't tell by now, secretarial work would not suit me.

Interviews aren't standardized, so expect anything.

Because developer advocacy is still relatively new, companies don't know how to interview for the role. Some companies may ask you to complete leetcode challenges, write blog posts, contribute to their project, build with their product, deliver a fake Twitch stream, conduct a pretend podcast, or create a fake presentation. The possibilities are endless, and it's a little unsettling that companies can assign any task to me. I get anxiety performing these interview tasks because I know folks scrupulously evaluate me. It's also time-consuming because I sometimes have a job and other life responsibilities when interviewing for roles. Although software engineering interviews are anxiety-inducing, at least the format is predictable.

Final thoughts

I love developer advocacy. In fact, thinking of reasons I didn’t like this role took more effort than thinking about reasons why I loved this role. The bright side is I can improve most of the challenges I listed. For example, I can plan ahead and make reporting easier!

I’d love to hear your thoughts below! And if you want to learn more about challenges developer advocates face, join our Twitter Space on 7/7/2022 at 11am ET. The panel will feature James Q. Quick, Cecil Phillips, Brian Clark, Jay Miller, and me.

Twitter Space promotional image

Discussion (30)

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cerchie profile image
Lucia Cerchie

I'm sorry that people who speak from their own insecurity send you comments like that. Know that I admire you for your technical skill and your authenticity. <3

This is a great piece, I'd recommend it to anyone considering the pros and cons of Developer Advocacy.

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jmau111 profile image
jmau111

I'm sorry that people who speak from their own insecurity send you comments like that

It's very well put!

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blackgirlbytes profile image
Rizèl Scarlett Author

agreed!

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blackgirlbytes profile image
Rizèl Scarlett Author

Thank you Lucia. Such touching words!!! I never really thought of it that way..that they're just projecting their own insecurities.

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jmau111 profile image
jmau111 • Edited on

Love the post: informative, honest, balanced.

Comments can be problematic. On the one hand, feedback is always appreciated, but I've seen what I called unnecessary negativity a lot these days. Dunno if it's the right expression, but it describes how some people do not read what authors write, deliberately or not.

Instead, they usually nit-pick small details in the post.

For example, the author might write "my approach has some inconveniences and limitations," but as some "readers" don't take the time to read the post completely, they might say "your approach is limited."

This often ends up in a very weird and non-constructive dialog that can last forever.

Fortunately, the vast majority of comments do not belong to this category, but still, it can be time-consuming, perhaps discouraging, for content creators.

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blackgirlbytes profile image
Rizèl Scarlett Author

Thank you for reading it and coming to that conclusion.

And yesss, that's exactly what's happening. People focus on these little nitpicks, and I'm like did you miss the entire point of this post? Good perspective to think about because maybe there are ways I can communicate to readers/ content consumers that they don't miss the big picture.

Either way, sometimes like you said..people deliberately ignore the truth..so I just have to ignore their comments. I'll just focus on the positive comments or the comments with constructive feedback!

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codenameone profile image
Shai Almog

Very much agreed!!!

Metrics are my main source of pain. Trying to communicate the value of the work, but also to evaluate it for my own sake. It's frustrating.

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andypiper profile image
Andy Piper

Absolutely. I'm with you on this, and I'm lucky to work with some folks who are much better at finding ways to define our work in ways that are key in terms of driving understanding of the value it brings. I'm not a great lover of the metrics myself, I'll openly admit.

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blackgirlbytes profile image
Rizèl Scarlett Author

me too! I lean on my managers and senior coworkers a lot for this part.

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blackgirlbytes profile image
Rizèl Scarlett Author

I hope DevRel continues to evolve and we learn better ways to measure our impact!

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missamarakay profile image
Amara Graham

"Companies make decisions that upset users." This was a HUGE issue for me at previous companies. If I was the liason between the user community and the company, was I supported and enabled to tell both sides these decisions are not the best for the users. If I can't do that, particularly external, I'm out.

Thank you so much for sharing your thoughts!

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blackgirlbytes profile image
Rizèl Scarlett Author • Edited on

That bullet point was the scariest to write for me..but like it's true..sometimes companies make awkward decisions. And I love how you worded it "was I supported and enabled to tell both sides these decisions are not best for users."

To be honest, I think my company does have that support..I just haven't found out how to do it. It's time for me to really start advocating for developers 💪🏿

Thanks for reading my thoughts!

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hollyw00d profile image
Matt Jennings

I hear you on worrying about your facial expression on Zoom. When on Zoom I get paranoid about what my own face looks like when watching someone speak or viewing a presentation.

I think that's because when at a place in person I don't usually stare at someones face. Yet on Zoom I can look at someones face which is staring right at mine!

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blackgirlbytes profile image
Rizèl Scarlett Author

yep that's exactly it! I have an even harder time on livestreams. Because now hundreds of people will see me struggling with my facial expressions 😂

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thespider profile image
The Spider

I agree with everything you say except for this one:

because we live in a capitalist society. We are victims of capitalism

I think its the lack of governance in free markets that allows corruption to take place. The active main role of government is to prevent monopolies, prevent fraud and to ensure that business doesn't harm the environment etc.

The examples you gave are more about companies lying than it is about the idea of having free markets (what capitalism is all about)

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blackgirlbytes profile image
Rizèl Scarlett Author

Ah, I enjoy your perspective on that. I didn't really think of it that way.

Wait but just to be clear..my example is not really about companies lying..I think.
I tried to stay vague to avoid controversy, but I was more thinking of companies not keeping developers at the forefront, and focusing more on the monetary value.

But I think your comment on free markets still applies here! You're right.

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jamesqquick profile image
James Q Quick

Dammmmmmn, the truth and power of this article. Love it!!

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blackgirlbytes profile image
Rizèl Scarlett Author

Thank you!!

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devash profile image
aayush

Things Are Not Always What They Seem. Thanks for writing it.

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cnsknight profile image
Codename: Steeve Knight

VERY interesting and "on the sleve".
Thank you @blackgirlbytes !

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vince_amstz profile image
Vincent Amstoutz • Edited on

Amazing job and amazing article 😍, continue and f*** the haters 😂

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blackgirlbytes profile image
Rizèl Scarlett Author

Thank you and you right!!! 😆

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varadananeesh profile image
varadanAneesh • Edited on

"The community is so supportive" you are exceptionally blessed to be in such a condition.

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blackgirlbytes profile image
Rizèl Scarlett Author

I am blessed!

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gikapassuti profile image
Gisele

I loved it !! I see myself in some of these situations, and I can't agree more with you. In the hard part, challenges, and loving the journey at the same time

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blackgirlbytes profile image
Rizèl Scarlett Author

I'm glad you loved it. Thank you so much. DevRel is such a worthwhile journey, but not the easiest one. It's nice to know there are other folks who can relate with me.

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apoorvacg profile image
Apoorva CG

More power to you and everyone trying to make it happen 💪😀

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blackgirlbytes profile image
Rizèl Scarlett Author

Thank you so much! Likewise!

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isabelcmdcosta profile image
Isabel Costa

This is a very insightful post! Thank you for sharing this Rizèl!