Ever wondered how Gen AI can really make a difference? ๐๐โ๐ ๐๐ผ๐๐ด๐ต because we often don't know what problems it can solve or what outcomes to expect.
At Manchester Airports Group, ๐ง๐ต๐ฒ๐ ๐ณ๐ฎ๐ฐ๐ฒ๐ฑ ๐ฐ๐ต๐ฎ๐น๐น๐ฒ๐ป๐ด๐ฒ๐ like:
- Scattered flight info.
- Confusing signs.
- Language barriers with Italian passengers.
- Limited inquiry team availability, especially during peak times.
๐ง๐ต๐ฒ ๐ฟ๐ฒ๐๐๐น๐?
- Centralized all information.
- 24/7 access in multiple languages.
- Gained insights that improved signage.
- Added new stores like McDonaldโs based on passenger requests.
- Made customer feedback actionable, allowing us to easily improve operations based on real-time questions and needs.
๐๐ฆ๐ฏ ๐๐ ๐ฅ๐ช๐ฅ๐ฏโ๐ต ๐ซ๐ถ๐ด๐ต ๐ด๐ฐ๐ญ๐ท๐ฆ ๐ฑ๐ณ๐ฐ๐ฃ๐ญ๐ฆ๐ฎ๐ดโit made the airport experience smoother, smarter, and more responsive to customer needs.
๐๐ฐ๐ญ๐ญ๐ฐ๐ธ ๐ง๐ฐ๐ณ ๐ฎ๐ฐ๐ณ๐ฆ ๐ช๐ฏ๐ด๐ช๐จ๐ฉ๐ต๐ด ๐ฐ๐ฏ ๐๐๐ ๐ข๐ฏ๐ฅ ๐๐ฆ๐ฏ ๐๐.
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