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Our Morning Deployment Undid the Fix We Made at Three in the Morning
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Our Morning Deployment Undid the Fix We Made at Three in the Morning

#sergueyshinder #devops #infrastructureascode #incidentmanagement
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2 min read
Stopping a Failing Project Meant Writing Off Two Years of Our Work
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Stopping a Failing Project Meant Writing Off Two Years of Our Work

#sergueyshinder #itbusiness #finance #projects
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2 min read
Our Warehouse Counts Boxes and the Batteries in Them Will Soon Need Names
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Our Warehouse Counts Boxes and the Batteries in Them Will Soon Need Names

#sergueyshinder #futureofit #regulation #traceability
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2 min read
We Never Upgraded Our Database and the Provider Started Charging Us for It
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We Never Upgraded Our Database and the Provider Started Charging Us for It

#sergueyshinder #cloud #database #costs
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2 min read
Our Customers' Opening Hours Were Not the Hours They Took Deliveries
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Our Customers' Opening Hours Were Not the Hours They Took Deliveries

#sergueyshinder #data #masterdata #logistics
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2 min read
Our Depot Rotas Were Shared in Chat Groups That Still Included People Who Had Left
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Our Depot Rotas Were Shared in Chat Groups That Still Included People Who Had Left

#sergueyshinder #cybersecurity #messaging #dataprotection
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2 min read
Our Service Desk and a Customer's Spent a Weekend Opening Tickets for Each Other
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Our Service Desk and a Customer's Spent a Weekend Opening Tickets for Each Other

#sergueyshinder #automation #email #servicedesk
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2 min read
Our Next Warehouse Network Will Come With a Radio Licence
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Our Next Warehouse Network Will Come With a Radio Licence

#sergueyshinder #futureofit #wireless #networking
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2 min read
The Depots Sent Whoever They Could Spare to Test Our New System
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The Depots Sent Whoever They Could Spare to Test Our New System

#sergueyshinder #itbusiness #testing #projects
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2 min read
Our Delivery Instructions Field Held Four Thousand Key Safe Codes
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Our Delivery Instructions Field Held Four Thousand Key Safe Codes

#sergueyshinder #data #privacy #datagovernance
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2 min read
Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do
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Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do

#sergueyshinder #itoperations #servicedesk #telephony
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2 min read
Our Backups Were Safe in the Cloud and Bringing Them Back Would Have Taken Twelve Days
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Our Backups Were Safe in the Cloud and Bringing Them Back Would Have Taken Twelve Days

#sergueyshinder #cloud #backup #disasterrecovery
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2 min read
Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges
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Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges

#sergueyshinder #itoperations #hardware #warehouse
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2 min read
Our Vans Are About to Stop Losing Signal and Our Systems Expect Them To
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Our Vans Are About to Stop Losing Signal and Our Systems Expect Them To

#sergueyshinder #futureofit #connectivity #fleet
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2 min read
A Supplier Changed Its Case From Twelve Bottles to Ten and We Found Out Three Times
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A Supplier Changed Its Case From Twelve Bottles to Ten and We Found Out Three Times

#sergueyshinder #data #masterdata #inventory
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2 min read
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