Chat-bots for improving meeting efficiency became the current market trend - as Signum.AI reported in June.
Meetings are an integral part of any business. A good approach to the organization and competent planning allows us to work more efficiently. But what to do if every year the world speeds up and becomes more complicated? Right, ask for help from AI. The market of intelligent AI-assistants for the organization of working time continues to grow and attract the attention of investors.
A few recommendations that will help you avoid mistakes when developing the first chatbot:
Identify the goals you need to achieve with the bot. Perhaps this is client personalization, increased demand for the company's products and services, traffic, or something else.
Explore the intended target audience. It can be clients, existing employees, investors. Gather feedback that will be useful during development and identify triggers to encourage people to use the bot in the future. For example, an effective trigger is a constant discount when placing an order through a chatbot.
Determine the functionality that you need to lay in the chatbot - the ability to leave a request, conduct payment transactions, consultations, and so on.
Learn the technical features of communication channels, the possibilities of introducing a chatbot in them. Choose channels that meet all the functional requirements of future bot. There are not many communication channels, use at least two.
Develop script logic with an intelligent map. Write dialogue and a script for the interaction of the bot with the user. In order for the bot to fulfill non-standard user requests, set as many different conditions as possible for one action.
If you plan to develop a chatbot using speech synthesis and semantics technologies, first implement it on the basis of logical elements (look into the previous point). First you need to collect information about user behavior and psychology. In the course of this, the basis for introducing new technologies will gradually be gathered.
Identify software and third-party services for integration. For example, it can be a CRM system or an online cash register.
Identify the technical tools for the project — the programming language and software architecture. For example, using the C# development environment based on the .NET Framework software platform, you can implement a bot of any complexity.
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Place points to start user communication with the bot in the form of QR-codes, links, and widgets.
Signum.AI constantly analyzes over 300,000 blogs, forums, portals and social media accounts to keep track of the emergence of new trends at the earliest stages.
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