Boss or not, there's always that inevitable question on how to resolve conflicts at work during behavioral interviews..
I never knew how to answer this question 😂, so I asked one engineering manager (Dios) at Facebook who is heavily involved in the hiring process on how to better answer this question. He gave some great pointers, which I'd like to share here even though it's short:
1. Use data to win arguments
Can you tell a story about using product data to bring objective data to a subjective debate?
2. Express empathy
Good answers will sound more like "I think doing it this way is more in-line with our goals, and here's why", and less like "I think you're wrong and that's a bad idea."
3. Highlight that debate and disagreement is healthy and improve teams
Of course there is a healthy debate and unhealthy debate. Make it really clear that you use disagreements as an opportunity to learn OR influence others, not to win arguments.
4. Step back and understand everyone's point of view
Perhaps there's a good reason for the disagreement that you can learn from. Maybe there are other factors worth considering. This will help take some of the emotion out of the conversation and bring you back to a rational place.
👻 Curious how everyone else would answer this question!
ps. If anyone's interested, Dios also wrote about how to write a better resume here (completely free to read upon sign-up). I'm currently working at a startup where we help job seekers to get interview/career advice from tech employees.
More to come!