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Rickard Collander profile picture

Rickard Collander

Founder of Successifier AB (AI, automation, Customer Success) and Supportifier, a Swedish AI customer service platform.

Location Stockholm, Sweden Joined Joined on  Personal website https://www.successifier.se/om/rickard-collander
Multilingual customer service without more staff
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Multilingual customer service without more staff

#customerservice #ai #localization #support
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9 min read
7 customer service metrics you can actually act on
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7 customer service metrics you can actually act on

#customerservice #metrics #support #analytics
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10 min read
Knowledge base for customer service: why an FAQ falls short
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Knowledge base for customer service: why an FAQ falls short

#customerservice #knowledgebase #ai #support
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10 min read
CSAT, NPS or CES: which metric should customer service use?
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CSAT, NPS or CES: which metric should customer service use?

#customerservice #metrics #ux #support
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8 min read
How to Calculate Customer Service Staffing (Per Hour, Per Channel)
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How to Calculate Customer Service Staffing (Per Hour, Per Channel)

#customerservice #support #operations #saas
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3 min read
Onboarding Seasonal Support Staff Before Black Week
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Onboarding Seasonal Support Staff Before Black Week

#customerservice #support #onboarding #ecommerce
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3 min read
GDPR Requests in the Support Inbox: How Customer Service Should Answer
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GDPR Requests in the Support Inbox: How Customer Service Should Answer

#gdpr #customerservice #privacy #support
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4 min read
Switching Helpdesk Under GDPR: Moving Customer Data Without the Mess
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Switching Helpdesk Under GDPR: Moving Customer Data Without the Mess

#privacy
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2 min read
How to Write a Help Article Customers Actually Use
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How to Write a Help Article Customers Actually Use

#documentation #support #writing
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2 min read
Supportifier vs Gorgias: which fits a Swedish online store?
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Supportifier vs Gorgias: which fits a Swedish online store?

#customerservice #ecommerce #ai #saas
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1 min read
Self-service: why your help centre goes unused
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Self-service: why your help centre goes unused

#customerservice #selfservice #support #knowledgebase
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1 min read
Ticketing system for customer service: what it must handle
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Ticketing system for customer service: what it must handle

#customerservice #helpdesk #saas #support
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3 min read
Where is my order? Cut e-commerce's most common question
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Where is my order? Cut e-commerce's most common question

#ecommerce #customerservice #support #saas
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3 min read
A GEO Checklist for B2B Sites: robots.txt, llms.txt, Schema and Citability
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A GEO Checklist for B2B Sites: robots.txt, llms.txt, Schema and Citability

#seo #webdev #ai #llm
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4 min read
Chatbots That Don't Guess: Grounding AI in Customer Service
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Chatbots That Don't Guess: Grounding AI in Customer Service

#ai #rag #chatbots #customerservice
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4 min read
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