Apologies if you've heard this before - it's not exactly a new joke...
A man is standing on a hill when a hot air balloon sails towards him, and stops around five feet above his head.
The man in the hot air balloon calls down to the man on the ground: "Excuse me! Could you help me? I'm a bit lost - please could you tell me where I am."
The man on the ground looks up, looks around, and replies: "Yes, you're in a hot air balloon, hovering about 9 - 10 feet off the ground!"
The man in the hot air balloon replies: "You wouldn't happen to work in IT support would you, Sir?"
The man on the ground looks surprised: "Yes, as a matter of fact, I do. How did you know?"
The man in the balloon smiles: "Well, everything you've told me is factually correct - but absolutely no use to anyone."
The chap on the ground rubs his chin for a minute, and replies: "This is a strange situation, but I encounter people like you every single day in my job. You don't know where you are and you don't know where you're going! You're in the same position you were in before we met, but now it's my fault!"