DEV Community

Dany Leclerc for Okta Workflows

Posted on

Zoho ManageEngine Service Desk Plus Lifecycle Management with Okta Workflows

Image description

Setup Instructions
This document is designed to provide the required configuration to enable Okta Workflows to provision and deprovision users to ManageEngine / ServiceDesk as Requesters and Technicians.

Step 1 – Create Okta Groups
Go to your Okta tenant’s administration console, go to Directory > Groups and create the following groups:

Requesters
Technicians
These groups will be used to provision users to ManageEngine.

Step 2 – Create Profile Attributes
In your Okta tenant’s administration console, go to Directory > Profile Editor and open the default Okta profile and add the following custom attributes:

requester_id
technician_id
These attributes will be used to store the respective Id’s once the users are provisioned to ManageEngine.

Step 3 – Generate Authorization Code
Go to the Zoho API Console (https://api-console.zoho.com/) and create a new Self Client with the Scope of SDPOnDemand.users.ALL and set the time duration to 10 minutes.

Get the full article at:
https://iamse.blog/2022/09/20/zoho-manageengine-service-desk-lifecycle-management-with-okta-worflows/

Top comments (0)