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Hints For Engineers During Outages

  • Don't make jokes in a logged channel. Every written record will be read by someone with more clout and less sense of humor than you.
  • Don't feel like you have to offer an opinion if you weren't asked for one. Its okay to look and listen before saying anything.
  • Be high tea with the Queen level courteous. Angry people make bad decisions, and people can stay mad for a long time.
  • Excuse yourself from small outage calls if you need to attend to something. Excuse yourself to your direct manager for large outage calls.
  • Management has an agenda you don't know about, avoid getting into territory battles above your paygrade.

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