What makes an agile tool "good"?

I was recently discussing with someone whether I think Jira is a “good tool” for agile teams. (Spoiler alert: I don’t—I’ll explain why later)

But what makes a tool “good”?

There are different ways to look at it, but two key things I think are important:

• It should make useful things easier to do

• Possibly it should make unuseful things harder to do

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