We are pleased to announce that VERN AI’s Emotion Detection API technology has been integrated into Eden AI API.
What is VERN AI?
VERN AI (Virtual Emotion Resource Network) is a leading provider of cutting-edge emotion recognition software designed to revolutionize how businesses understand and engage with customers. Their sophisticated AI-powered solutions utilize advanced technologies to analyze text and audio data to identify emotional cues.
The system requires no extensive data training and is ready to use straight away. Its software employs sophisticated algorithms to analyze text and audio, detecting emotions such as Fear, Anger, Sadness and Love/Joy.
Why do we offer VERN AI in addition to other Emotion Detection APIs?
Eden AI offers VERN AI Emotion Detection solutions on its platform amongst several other NLP Technologies. We want our users to have access to multiple AI engines and manage them in one place so they can reach high performance, optimize cost and cover all their needs.
There are many reasons for using multiple AI APIs :
Fallback provider is the ABCs.
You need to set up an AI API that is requested if and only if the main AI API does not perform well (or is down). You can use the confidence score returned or other methods to check provider accuracy.
Performance optimization.
After the testing phase, you will be able to build a mapping of AI vendors' performance that depends on the criteria that you chose. Each data that you need to process will be then sent to the best API.
Cost - Performance ratio optimization.
This method allows you to choose the cheapest provider that performs well for your data. Let's imagine that you choose Google Cloud API for customer "A" because they all perform well and this is the cheapest. You will then choose Microsoft Azure for customer "B", a more expensive API but Google performances are not satisfying for customer "B". (this is a random example)
Combine multiple AI APIs.
This approach is required if you look for extremely high accuracy. The combination leads to higher costs but allows your AI service to be safe and accurate because AI APIs will validate and invalidate each other for each piece of data.
Interview with VERN AI’s CTO & Partner
We had the chance to talk to Bryan Novak, VERN AI’s Chief Technical Officer & Partner, who agreed to answer some of our questions:
What is VERN AI?
VERN AI is a patented, real time emotion recognition system that is used by award winning customer service and mental health applications. We started our company in 2019, after discovering that sentiment analysis was woefully inadequate for conversational design.
We were inspired to create VERN AI to enable care providers akin to Disney’s “Big Hero 6,” and originally we created VERN so that my elderly grandmother could have a companion. Unfortunately, we weren’t able to complete VERN when she died. But, the “why” lives on and we try to provide empathy in everything we do.
What solution do you provide?
VERN AI provides emotion recognition at scale. We offer connectivity with VERN through API, on-premises, and on a chip set (which we have patented).
To use VERN, simply send a sentence to us, and we’ll return the query back to you through JSON. The query will come back with analysis on Fear, Anger, Sadness, and Love/Joy. The scores are confidence scores and range from 0-100; with 51% confidence the threshold for a positive detection in most cases.
VERN AI is made to be real-time, to analyze conversations as they happen. It doesn’t need to train on data to work, it can analyze right out of the box. VERN AI incorporates a model of emotions based on neuroscience, and not psychology, which makes it more accurate and less prone to false negatives and positives.
Who are your customers?
Humans are emotional creatures. Humans use computers. However, computers can’t understand emotions. Therefore, wherever a human and computer meet is a use case for VERN. VERN is an Emotion Recognition System (ERS) that is superior to sentiment analysis in that VERN provides distinct, salient emotions Fear, Anger, Sadness, or Love/Joy. Sentiment analysis only gives you mood. VERN AI gives you empathy.
VERN is used in award winning customer service and mental health applications. It provides emotional intelligence to the user, and allows you to discover the emotions in communication.
With VERN, you can take action on the emotions in real time while tracking emotions over time. So you can see if a drug was effective. Or monitor the performance of your staff, and watch for burnout.
Users report 80% accuracy and can help lower costs and increase revenues in a variety of use cases.
What motivated you to integrate with Eden AI?
Eden AI API provides a revolutionary way in which to leverage cutting edge AI tools to help solve the world’s biggest problems. Their innovative market and delivery methodology makes it essential for any CIO, developer, or organization that cares for staying on top. We plan to use Eden AI for many projects and are excited to see it improve our services.
How will your product evolve?
VERN AI is based on a neuroscientific model of emotions and communication. It is simple to use, understand, and take action upon. Currently it’s only available in English but other languages are coming soon!
VERN AI will soon be able to not only provide you with what emotion is present in the conversation, but tell you what kind of emotion it is. Like Anger including threats. Or sadness including death and morbidity. Or love including gratitude.
We’re also working on discovering new ways in which these emotions interact with one another, and with people.
How to use VERN AI on Eden AI?
You'll need some documentation to use VERN AI API on Eden AI.
Eden AI is a must-have
Eden AI is the future of AI usage in companies. Our platform not only allows you to call multiple AI APIs but also gives you :
- Centralized and fully monitored billing for all AI APIs
- A unified API for all providers: simple and standard to use, quick switch between providers, access to the specific features of each provider
- Standardized response format: the JSON output format is the same for all suppliers thanks to Eden AI's standardization work. The response elements are also standardized thanks to Eden AI's powerful matching algorithms.
- Best Artificial Intelligence APIs of the market: big cloud providers (Google, AWS, Microsoft, and more specialized engines)
- Data protection: Eden AI will not store or use any data. Possibility to filter to use only GDPR engines.
You can see Eden AI documentation here.
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