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Dingdang CS

Notes on e-commerce customer service: AI auto-reply, scripts, after-sales ops. 叮当小宝CS × 微客AI助手. More at dingdang.asia

Joined Joined on  github website

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Customer-service automation dev

The Latency Budget: Designing Response Timing Before You Automate a Single Reply
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The Latency Budget: Designing Response Timing Before You Automate a Single Reply

#customersupport #automation #ecommerce #ai
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2 min read

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The Handoff Is the Product: Why Chatbot Escalation Decides Your Support Quality
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The Handoff Is the Product: Why Chatbot Escalation Decides Your Support Quality

#customersupport #automation #ecommerce #ai
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2 min read
One Seller, Five Inboxes: Operating Customer Support Across Marketplaces Without Losing Threads
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One Seller, Five Inboxes: Operating Customer Support Across Marketplaces Without Losing Threads

#customersupport #ecommerce #saas #automation
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3 min read
Bot-First, Human-When-It-Matters: Designing the AI-to-Human Handoff in Customer Support
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Bot-First, Human-When-It-Matters: Designing the AI-to-Human Handoff in Customer Support

#ai #automation #ecommerce
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3 min read
Cold-Starting a Customer-Support Knowledge Base: What to Seed It With
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Cold-Starting a Customer-Support Knowledge Base: What to Seed It With

#ai #automation #ecommerce
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3 min read
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