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Danielle Heberling
Danielle Heberling

Posted on • Originally published at on

I'm Worried About Generative AI


Photo by Ksenia Makagonova on Unsplash

I’m worried about generative AI. I say this as someone who uses AI to help with work tasks daily. I do believe there are some neat things that AI can do and there is high potential for it in the future as it improves, but I have concerns.

No this post isn’t about the common objections I’ve been seeing in the discourse. Things like bias in the models, hallucinations, and people’s jobs being replaced. Although they are very important things to monitor.

I’m concerned with AI monopolizing the focus of companies.

Take the big tech companies for example. There are reports everywhere about multiple layoff rounds but also news of higher rates of investment (both money and people resources) in AI than ever before. These large companies have huge ecosystems that many folks depend on. Does this mean since the main focus is AI that there will be less focus on their non-AI products and services? Does this mean that service reliability will degrade as time goes on because engineers who previously responded to outages were moved to teams working on AI or were laid off?

On the other end of the spectrum we have tech startups. I’m seeing many chatbots being built and their marketing tells me this is the solution to my problems (that I didn’t know I had). I’m excited that this opens up opportunity for new ideas and businesses to take shape, but when the core of a product is centered on what is essentially a black box that might be very wrong sometimes…this doesn’t feel like a good business model to me until the tech matures. My overall impression is that AI is a magic word that these companies can use to attract more customers who like shiny new things and also to attract venture capital funding.

I’ve also seen lots of companies throwing AI at things when it wasn’t needed. An example: a company who will remain nameless was demoing a new tool that uses AI to help users troubleshoot error messages that surface in their app. A developer watching the demo yelled out “or you could consider writing better error messages that users will understand instead of bringing AI into this.”

These are my opinions based off of observation of the world around me. I do not have data to present as evidence. This is all based off of vibes. I sure hope my vibes are wrong, that I’m overreacting to all of this, and that I should take off my tin foil hat.

Time will tell.

AI has promise and it does have the potential to be helpful for specific types of tasks, but let’s not forget that we should attempt to solve problems that already exist before bringing in tools that have the potential to cause even more problems.

What are your thoughts?

Top comments (3)

anodynos profile image
Angelos Pikoulas

So many issues we're having with technology and products, are because of bad management and inept decision making: loss of focus, not listening to what users/customers really want, turning a blind eye to what matters and stubborn biases everywhere.

So many tools have stupid bugs and/or inefficiencies, that are really low hanging fruit. Instead of fixing their shift, they just introduce new features that almost nobody needs.

The larger the company, the more evident are these patterns manifested. Prime example is Windows 11, that has a small- and apparently decreasing- adoption rate, but instead of fixing what is obviously wrong with it, they throw Ads and AI to make it shine.

To put it plainly, it's just Human Stupidity and stubbornness.

How is AI is going to solve these issues, is unclear at best. AI's effectiveness is only as good as the training and directions you give to it.

If companies don't start making what people really want, ie reliable and useful technology, and continue rushing to come up with half finished products to make that press release and please investors in the short term, I don't think AI is going to improve things.

Instead, I think AI will be the victim of these trends in its own weight.

marcelomsc profile image

My vision of IA is the same. I'm using IA in certain ways, but overall I feel that a lot of IA tools are not what I expected.
I belive that IA will bring the future. I don't know when, but I seems to be in a near future.

cybertroniankelvin profile image
Kelvin Atawura • Edited

AI is just a tool, you don't worry about a hammer you are going to use to nail picture frame to a wall, do you? Does a good elaboration to keep your mind at ease.