How does your team communicate bad news?

Sprint 5 — Thursday

Teamwork is based on communication that leads to effective & efficient collaboration. But it’s not just about telling everyone what they want to hear. It’s about providing information they need to hear.

Part of being a good teammate is being able to deliver unwelcome news and provide feedback that may be uncomfortable.

The key to having difficult conversations with the team or your teammates involves:

1. Being respectful & empathetic
2. Realizing that communicating is more about listening than speaking
3. Removing ego and emotion from the conversation
4. Continually asking yourself “ will this improve the team and our ability to meet our goal? ”
5. Viewing these types of conversations as a win-win instead of as a zero-sum game

High performing teams understand this and work just as hard at communicating as they do on coding.

Before you Go!

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