So are you confused between Microsoft Dynamics 365 or Salesforce? Whenever I read about Salesforce or Microsoft Dynamics 360, I noticed that people were confused between Microsoft Dynamics 365 and Salesforce, which is the best batter for their organization.

Here in this post, get all information and clear comparison on Microsoft Dynamics 365 vs Salesforce, which is the best suitable choice for your organization or business.

Microsoft Dynamics vs Salesforce Market Share

Both Salesforce and Microsoft Dynamics 365 offer the best products. In 2001, Microsoft Dynamics's first version was released. In 1999 Salesforce started.

Today, 19%+ market share of the CRM Salesforce holds. In fifth place among all CRM Microsoft Dynamics 365 has 3 to 4% the company putting. So As compared to Salesforce, Microsoft Dynamics 365 market share is smaller.

Microsoft Dynamics vs Salesforce: Overview

Salesforce CRM Overview

Salesforce CRM is a cloud-based solution provider. It is based on four Salesforce products such as Sales Cloud, Service Cloud, Salesforce Platform, Marketing Cloud, and additional functionality like cross-channel customer communication and automation.

Microsoft Dynamics 365 Overview

To all forms of data by applying intelligence Dynamics 365 revolutionizes ERP and CRM. It allows you to accelerate business results to all your employees from reactive business decisions to insights proactive it enables organizations to evolve.

Microsoft Dynamics vs Salesforce: The Features Difference

Features offered by Salesforce that Dynamics 365 doesn't

➢ Territory Management
➢ In AI Salesforce Einstein AI is more strong
➢ In the CRM landscape, Marketing features are more developed in Salesforce

Features offered by Dynamics 365 that Salesforce doesn't

➢ The field service of Dynamics 365 is more superior and developed compared to Salesforce.
➢ Customer Voice feature of Dynamics 365's you can get the insight picture of your customers.

When to Use Salesforce in Your Business

For middle to large-scale-sized organizations, Salesforce CRM software is designed. In the AppExchange system, many free sales automation apps and the cross-sell knowledge base offer the USP, although order management and contract salesforce offer. So we can say that Salesforce is more focused on the sales-related activities for any Business.

Salesforce vs. Dynamics 365 Pros and Cons

Pros of Microsoft Dynamics and Salesforce

Salesforce Pros

✔ Amazingly strong CRM platform
✔ Cloud-based solution
✔ You can add/remove features to suit your business requirements
✔ Compatible
✔ Customize
✔ Activity management

Microsoft Dynamics Pros

✔ AI-powered workflow automation capabilities
✔ Secure to use
✔ Fully scalable to your demands
✔ Seamless integration
✔ 360-degree customer service

Cons of Microsoft Dynamics and Salesforce

Salesforce Cons

● Customization cost/ Expensive
● The learning curve never looks to end
● Configuration and setup is difficult

Microsoft Dynamics Cons

● Data storage limits are so low
● Extra cost for data storage
● Server code adjustments
● Needs training
● Higher Price

Microsoft Dynamics 365 vs Salesforce:

What's the difference between Microsoft Dynamics CRM and Salesforce CRM?

Salesforce

Average user rating - 4.1/5
Pricing - $25 – $300 /user/month
Works best for - Medium to enterprise
Hosting - Cloud
Technical Support - Yes
Third-Party Integration - Yes
Mobile Access - Yes
API - SOAP API

Microsoft Dynamics 365

Average user rating - 3.25/5
Pricing - $65 – $135 /user/month
Works best for - Medium to enterprise
Hosting - Cloud, On-Premise, Hybrid
Technical Support - Yes
Third-Party Integration - Yes
Mobile Access - Yes
API - Web service API

Microsoft Dynamics 365 vs Salesforce - Which CRM Tool is Better to Choose?

Salesforce is a preferable and better choice than Microsoft Dynamics 365 for your business and organization as per the above points such as market share data, features, and many more.

But it also depends on you what you want from your system for your business or organization. I suggest that between Salesforce and Microsoft Dynamics 365 choose based on your business needs which is more fit in your business process, not on features, price, or any other factor.

Conclusion:

Both Salesforce and Microsoft Dynamics 365 are similar in various regards. Both offer the best platforms and services that improve all over your business. If you are still confused and unable to choose, you can take the salesforce consultant to understand more about Salesforce.