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Appendix: Operational Excellence
How do you determine what your priorities are?
- Evaluate external customer needs
- Evaluate internal customer needs
- Evaluate governance requirements
- Evaluate compliance requirements
- Evaluate threat landscape
- Evaluate tradeoffs
- Manage benefits and risks
How do you structure your organization to support your business outcomes?
- Resources have identified owners
- Processes and procedures have identified owners
- Operations activities have identified owners responsible for their performance
- Team members know what they are responsible for
- Mechanisms exist to identify responsibility and ownership
- Mechanisms exist to request additions, changes, and exceptions
- Responsibilities between teams are predefined or negotiated
How does your organizational culture support your business outcomes?
- Executive Sponsorship
- Team members are empowered to take action when outcomes are at risk
- Escalation is encouraged
- Communications are timely, clear, and actionable
- Experimentation is encouraged
- Team members are enabled and encouraged to maintain and grow their skill sets
- Resource teams appropriately
- Diverse opinions are encouraged and sought within and across teams
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