So I'm about 6 months into freelancing/small business and still very much running everything on my own, without much prior business management experience.
I'm struggling to know how to put essential business documents together in a professional way for day-to-day use.
Up until now, I've been using random online templates or putting agreement details in emails. But now, a client who's considering using me for web hosting needs a Service Level Agreement around response times, uptimes, etc. and I want something a) robust and b) that I can reuse and update over time.
There's also the question of technology, and whether these things should be signed digitally, or whether a simple email confirmation will do.
If you have any stories around where your fist documentation came from and any lessons you've learned, I'd love to hear it. I'm thinking about:
- Project Proposals
- Service Level Agreements
- Subcontractor Agreements