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Tim Ryan
Tim Ryan

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Sources for business docs? - Policies, Proposals & SLAs

Q: For those running their own business, how did you source your first business docs?

Context:

So I'm about 6 months into freelancing/small business and still very much running everything on my own, without much prior business management experience.

I'm struggling to know how to put essential business documents together in a professional way for day-to-day use.

Up until now, I've been using random online templates or putting agreement details in emails. But now, a client who's considering using me for web hosting needs a Service Level Agreement around response times, uptimes, etc. and I want something a) robust and b) that I can reuse and update over time.

There's also the question of technology, and whether these things should be signed digitally, or whether a simple email confirmation will do.

If you have any stories around where your fist documentation came from and any lessons you've learned, I'd love to hear it. I'm thinking about:

  • Project Proposals
  • Service Level Agreements
  • Subcontractor Agreements
  • Non-Disclosures
  • etc.

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