DEV Community

Cover image for How Salesforce is Different From Other CRM
MD Sarfaraj for This is Learning

Posted on

How Salesforce is Different From Other CRM

The Salesforce CRM platform is one of the most popular CRM platforms in the world. It has changed the way businesses handle their interactions with their customers. With its many features and benefits, Salesforce has become the leader in CRM and has become the preferred choice for companies of all types and sectors. This post will look at the main features and advantages of Salesforce CRM that make it different from other CRMs.

Salesforce CRM

Image Source: Salesforce

Key Features of Salesforce CRM

1) Customizable Dashboards and Reports

Salesforce offers customizable dashboards and reports that provide real-time insights into your business performance. These dashboards can be tailored to your business-specific needs, allowing you to track key data metrics and monitor the progress of your sales, marketing, and customer service efforts. With Salesforce, you can easily create reports and dashboards that provide a comprehensive view of your business, helping you make data-driven decisions.

2) Lead and Opportunity Management

Salesforce's lead and opportunity management features allow you to track and manage your sales pipeline data effectively. You can capture leads from various sources, such as web forms, emails, visitors, and social media, and track their progress through the sales cycle. With Salesforce, you can also assign leads to specific sales reps, set up automated lead nurturing campaigns, and track the success of your lead generation efforts.

3) Contact and Account Management

Salesforce's contact and account management features enable you to store and manage all your customer data in one place. You can easily create and update contact records, track customer interactions, and view a complete history of each customer's interactions with your business. With Salesforce, you can also segment your contacts based on various criteria, such as location, industry, and interests, allowing you to personalize your communication and provide a better customer experience.

4) Collaboration and Communication Tools

Salesforce offers a range of collaboration and communication tools that allow your team to work together seamlessly. With Chatter, Salesforce's social collaboration platform, your team can share information, collaborate on projects, and stay updated on the latest developments in your business. You can also use Salesforce's email integration to send and receive emails directly from the platform, eliminating the need to switch between different applications.

5) Mobile App

Salesforce's mobile app allows you to access your CRM data on the go. The CRM mobile app lets you view and update customer records, track your sales pipeline, and collaborate with your team from your smartphone or tablet. This feature is especially useful for Sales and Marketing reps who are always on the go and need access to critical information at all times.

6) Artificial Intelligence (AI) and Machine Learning (ML) Capabilities

Salesforce's AI and ML capabilities enable you to automate various tasks and processes, saving you time and effort. With Einstein, Salesforce's AI-powered platform, you can get insights into your data, predict customer behavior, and automate routine tasks. You can also use Salesforce's ML capabilities to analyze customer data and identify user behavior patterns and trends, helping you make more informed decisions.

Benefits of Salesforce CRM

1) Increased Efficiency and Productivity

One of the most significant benefits of Salesforce CRM is increased efficiency and productivity. With its automation capabilities, Salesforce eliminates manual tasks and streamlines various processes, allowing your team to focus on more critical tasks. With Salesforce CRM, you can access all your customer data in one place, eliminating the need to switch between different applications and dashboards, saving you time and effort.

2) Improved Customer Experience

Salesforce's customer-centric approach helps you provide better customer experience. With its contact and account management features, you can store and manage all your customer data in one place, allowing you to personalize your communication and provide a more personalized experience. With Salesforce, you can also track customer interactions and respond to their needs promptly, improving customer satisfaction and loyalty.

3) Scalability and Flexibility

Salesforce is a highly scalable and flexible CRM solution that can grow with your business. Whether you are a small or large business, Salesforce can accommodate your needs and scale as your business grows. With its customizable dashboards and reports, you can tailor Salesforce to your specific needs, making it a flexible solution for businesses of all sizes and industries.

4) Cost-Effective Solution

Salesforce offers a range of pricing plans for all types of businesses that suit different budgets and business needs. With its pay-as-you-go model, you only pay for the features and services you need, making it a cost-effective solution for businesses of all sizes. With Salesforce, you also save on IT infrastructure and maintenance costs, as everything is hosted in the cloud.

5) Integration with Third-Party Applications

Salesforce integrates with a wide range of third-party applications, allowing you to extend its functionality and tailor it to your specific needs. Whether you need to integrate with your marketing automation platform, accounting software, or e-commerce platform, Salesforce offers everything you need. With its open API, you can also build custom integrations to suit your unique business needs.

Are there any disadvantages with Salesforce?

Yes, Let’s also cover some of the drawbacks of Salesforce and highlight key areas in which your organization may have problems. These areas are essential to consider when considering Salesforce as your CRM solution.

Salesforce Learning Curve: The Salesforce learning curve is challenging because of the complexity of the platform and the need for extensive training to become proficient.

Cost impact: Salesforce comes with a price tag, especially if you’re a big company or need a lot of customization. You’ll likely have to pay more for extra features, integrations, and storage space.

Limited Mobile App Functionality: Some users have mentioned experiencing limitations with Salesforce mobile. Some of the features and functionality that are available on the desktop version of Salesforce may not be fully available or optimized for mobile.

Data storage limitations: Salesforce sets limits on how much data can be stored, which can be limiting for businesses that handle large amounts of data and may require additional storage space.

Dependency on Internet Connectivity: Salesforce is cloud-based, which means users rely heavily on reliable Internet connectivity, which can be a problem when you have limited or unreliable access to the Internet.

Requires continuous Tech Support: As the platform constantly updates the versions, you must maintain it under proper Salesforce managed services support agents or have one technical support in-house employee to run multiple services while accomplishing any campaigns.

However, organizations need to weigh these drawbacks against the advantages and their individual needs before making a CRM decision with Salesforce. As mentioned earlier, consulting services such as Waypath can help you make an informed decision based on your organization’s priorities and needs.


Salesforce CRM offers numerous unique features and benefits, making it a top choice for businesses looking to improve customer relationships and drive sales. Salesforce implementation services play a crucial role in optimizing the CRM experience with its customizable dashboards and reports, lead and opportunity management, contact and account management, collaboration and communication tools, mobile app, AI and ML capabilities, Moreover, businesses recognize the importance of ongoing support and optimization, leading to the adoption of Salesforce managed services. Salesforce has everything you need to manage your customer interactions effectively. With its scalability, flexibility, cost-effectiveness, and integration capabilities, Salesforce is a versatile solution that can accommodate the needs of businesses of all sizes and industries.

Top comments (2)

jpkeisala profile image
Jukka-Pekka Keisala • Edited

I have heard over a pint from my buddies who work with commerce systems at the Enterprise IT world that there is now a trend to move out from Salesforce. Problem with Salesforce is that they try to be Swiss Army Knive but not expert on vertical market where vendors serve a specific audience and their set of needs. On top of their inabillity to deliver expertise on the vertical they also have hefty price. Moreover, because trying to be platform that solves any business challenge they are now behemoth playing catch-up on latest and greatest for Headless Commerce.

Now, take my comment with grain of salt as this is just what I have heard. I have not personally touched to Salesforce API for a while.

randellbrianknight profile image
Randell Brian Knight

Thanks for the nice article about Salesforce. One thing I'd like to point out is the online Salesforce training website is named "Trailhead." The site is completely free for literally anyone to use. You do not need a prior connection to Salesforce or any organization that uses the Salesforce platform. This is the primary means of training anyone and everyone who uses, or wants to use, their platform. They have many different communities available for just about any location, gender or non-binary, and interest or experience categories. For example, they have a "Trailhead Military Program" that provides "Free Salesforce training for military and spouses. No commitment, no experience needed, no degree required. Leading-edge technology, 100% web-based training, guaranteed job interviews." Actually, that statement is true for everyone, not just folks with a military affiliation. If anyone is interested, they may check it out for themselves at . BTW, I am not a Salesforce employee, just a military veteran.