DEV Community

Discussion on: How I Stopped On Call Support

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taknil profile image
Hippopothomas

I do like your approach. One person on our dev team is tasked to prioritise incident resolution / operations over development along being on call for that week.
However I am worried about the wording "on my time". Is being on-call not honoured as pay / overtime / bonus ? A friends employer honours on-call nights with actual incidents with a day off to be taken within the next 14 days. Mine does as least pay on-call days extra.
In the country I reside in, employee protection laws require a certain period of rest (9 to 10 hours) in-between shifts. So If I get a call that is solved at 3 am, nobody can expect me in the office by 9am.

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recursivefaults profile image
Ryan Latta

The laws are different from country to country, also what kind of employee you are, and then whatever the companies themselves try to get away with.

Many places I know that build full on-call teams manage it a lot better than the cases when they throw people at it because things are going poorly.