I get locked out of github 2 factor authentication of github. I know my username and password. My country isn't listed in github messaging region. so i have to use other app like 'Authy' to get 2fa code. When i reinstall 'Authy' app i cant find the github acc that was connected in github. i also lost the recovery code that github has given me at the time of enabling 2fa.
So, as matter of fact i requested github to cancel my 2fa and i got the email that they will take 3-5 business days but it been 10 days. i haven't heard anything from github. i really need to access my github acc. anyone of you have faced this issue previously?
Oldest comments (15)
Have you tried github.community/ ?
Yeah i looked there and my situation is exactly the same situation here: github.community/t/locked-out-of-2...
But I cant reach to private support as I don't have account now. i really don't know what to do next
I'll be at my office in about half an hour, maybe I can try and reach the private support from my account and ask for help for your user.
thank you so much, my github id is @sonikabaniya
I've contacted support I'm sure they'll reply shortly,
I'll get back here with their response.
Thank you Tomer, highly appreciated your help :))
No problem.
:-)
Until we get an answer, you can perhaps try start a new post in the github community site, maybe you'll get an answer faster there.
yes, i should do that
Hi Tomer, is there any update in this case?
I'm was checking out the ticket just now, and it appears to be closed...by me.
Weird, I must have tapped the close button by accident or something.
I'm really sorry, I've just reopend it.
Oh.. no worries. It happens sometimes, just let me know if you hear anything from there. You can dm me on twitter if its easier for you that way. Thank you Tomer for being super easy to reach. It means a lot to me.
After re-opening, the ticket date is still 7 days ago, so I'm sure it will be answered shortly.
I'll keep an eye open for it this time.
Hi Tomer, they replied to my ticket and disable my 2fa. I am able to login back. I just wanted to let you know. Thank you so much for being there :))
Yes I see now they also replied to my ticket providing a link for you to get in contact with them.
If you need the link, just let me know.
:-)
@tomerfi I am having the same issue. Can you please help me out here :).