In our last post, we uncovered the staggering financial toll that high developer turnover is taking on companies. Today, we’re diving deeper into one of the major culprits behind this issue: poor onboarding. Often overlooked, poor onboarding is quietly eroding developer retention and costing companies far more than they realize.
The High Cost of Poor Onboarding
Imagine hiring a talented chef, full of enthusiasm to craft culinary masterpieces. But instead of providing a well-equipped kitchen and clear instructions, you hand them a dull knife and mutter "good luck." Frustration quickly sets in, and soon, they’re searching for a new job. Developers experience a similar frustration when they are thrown into a weak onboarding process. Instead of feeling empowered, they’re left to fend for themselves, leading to a loss of motivation and eventual departure.
Consider this scenario: A developer joins your team, eager to contribute. But instead of a smooth integration, they’re met with chaotic onboarding—outdated documentation, fragmented communication, and unclear expectations. Their initial excitement fades, and within a few months, they’re out the door, adding to the turnover statistics we discussed previously.
This isn’t a rare occurrence. Poor onboarding is a significant but often ignored factor contributing to high turnover rates in the tech industry. It sets the stage for the entire employee experience, and when mishandled, it can push developers out before they’ve even had a chance to fully integrate.
The Onboarding-Turnover Connection
Onboarding isn’t just about checking off tasks during the first week. It’s an immersive experience designed to help new hires understand the company culture, tools, and expectations. Unfortunately, many companies fall short. As Tim Cochran and Premanand (Prem) Chandrasekaran noted in their insightful article "Onboarding" from the "Bottlenecks of Scaleups" series, poor onboarding can create bottlenecks, leaving developers feeling unsupported and disconnected. This lack of integration often leads to frustration and, ultimately, resignation.
The True Cost of Poor Onboarding
Delayed Productivity: Developers who are poorly onboarded take longer to become productive. What should be a time for learning and integrating often turns into a period of confusion and inefficiency, impacting both the new hire and the team’s overall output.
Increased Turnover Rates: Developers experiencing inadequate onboarding are more likely to leave within the first year. Without proper guidance and resources, they feel undervalued and unmotivated, leading to higher turnover.
Financial Implications: The financial burden of replacing a developer is steep. Replacing a developer can cost up to 150% of their annual salary, factoring in recruitment, training, and lost productivity during the transition.
Why Onboarding Matters
Effective onboarding goes beyond just paperwork and introductions; it lays the foundation for a developer’s success. A well-structured onboarding process helps new hires understand their role, integrate with the team, and quickly become productive. When this process is chaotic or disorganized, it sets off a chain reaction of issues:
Slow Time to Productivity: Developers struggle with understanding the codebase, tools, and company culture, leading to frustration and reduced productivity.
Increased Stress: A lack of clarity and support during onboarding can lead to stress and burnout, pushing developers to seek opportunities elsewhere.
Cultural Misalignment: Without proper guidance, new hires may struggle to align with the company’s values and work style, resulting in disengagement.
According to Cochran and Chandrasekaran, poor onboarding not only slows down individual developers but can also hinder overall team progress and project delivery. This creates a costly cycle of turnover, as the company is forced to spend time and resources on rehiring and retraining, all while productivity suffers.
The Domino Effect of Developer Turnover
The impact of poor onboarding doesn’t stop with the individual developer who leaves. High turnover affects the entire team. Remaining developers often have to take on additional work, leading to burnout and more turnover, creating a vicious cycle. Furthermore, the loss of knowledge that accompanies high turnover can stall projects, stifle innovation, and ultimately harm the bottom line.
In an industry where skilled developers are in high demand, companies can’t afford to lose talent to preventable issues like poor onboarding.
Why Good Onboarding Matters
The good news is that investing in a robust onboarding program can significantly improve developer retention. Onboarding is not just a cost; it’s a strategic investment in the success of your team. Here’s what makes onboarding successful:
Clear Communication: Set expectations with clear goals and roadmaps.
Structured Learning: Provide a mix of technical training, code reviews, and mentorship.
Team Integration: Foster collaboration and a sense of belonging by integrating new hires into the team.
Tools & Resources: Equip developers with the necessary tools and resources to succeed.
Onboarding: A Smart Investment
When done right, onboarding is more than just an administrative task—it’s a strategic investment that can reduce turnover, improve productivity, and unlock the full potential of your development team.
Stay Tuned! In our next newsletter, we’ll explore the positive outcomes of getting onboarding right. We’ll discuss how a strong onboarding program can lead to faster time to productivity and increased employee retention, along with practical tips for building a successful onboarding process for your developer team.
About the Authors
Silo Team is addressing the high turnover rates among developers by tackling systemic issues throughout the entire developer lifecycle, such as chaotic onboarding processes, disorganised knowledge silos, and limited automation. They have recently launched a developer onboarding tool that shortens time to productivity, offers reusable templates, and unifies development tools with real-time monitoring.
Christopher Akande is the Head of Product at Silo Team, bringing impressive experience from leading product development for the Platform Developer Experience (PDX) tribe at Spotify. He has also held key Product Lead roles at Zalando and Collibra, driving innovation in the tech industry.
Ida Stjernström is the Co-founder and Chief Commercial Officer (CCO) of Silo Team, dedicated to creating solutions that help companies retain top talent and improve their developer experience.
Reference Sources:
Happy Developers, Happy Checkwriters, and the Real Cost of Developer Turnover by Joel Hugel | Medium | Published: April 2023 | https://medium.com/walk-before-you-sprint/happy-developers-happy-checkwriters-and-the-real-cost-of-developer-turnover-372042771d2c
Bottlenecks of Scaleups: Onboarding by Martin Fowler | Martin Fowler's Blog | Published: March 2023 | https://martinfowler.com/articles/bottlenecks-of-scaleups/06-onboarding.html
The True Cost of Employee Turnover in Tech by Bucketlist Rewards | Bucketlist Rewards Blog | https://bucketlistrewards.com/blog/the-true-cost-of-employee-turnover-in-tech/
What High Turnover Means for Software Development by Intertec International | Intertec International Blog | https://blog.intertecintl.com/what-high-turnover-means-for-software-development
The Costs of Quiet Quitting: Hidden Consequences of Employee Turnover in Software Development by Kitrum | Kitrum Blog | https://kitrum.com/blog/the-costs-of-quiet-quitting-hidden-consequences-of-employee-turnover-in-software-development/
Developer Turnover is Expensive: Top 11 Reasons Developers Quit by FullScale | FullScale Blog | Published: [Date] | https://fullscale.io/blog/developer-turnover-is-expensive-top-11-reasons-developers-quit/
Impact of the Developer Experience on Businesses by Codurance | Codurance Publications | Published: [Date] | https://www.codurance.com/publications/developer-experience-a-key-to-productivity-and-satisfaction
Developers’ Life Cycle and Turnover by Outstaff Your Team | https://outstaffyourteam.com/articles/developers-life-cycle-and-turnover
Developer Retention: The Costs of Onboarding Software Developers by Growin | Growin Blog | https://www.growin.com/developer-retention-costs-onboarding
Software Developer Onboarding Costs, Tips, and Winning Practices by Coreteka | Coreteka Blog | https://coreteka.com/blog/software-developer-onboarding-costs-tips-and-winning-practices/
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