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Discussion on: RASA - Google Chat integration

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seymaerbasli profile image
SeymaErbasli

Thank you so much for this tutorial! I couldn't figure out how to deploy Rasa to google chat. But then @otmarjr helped me with your instructions! Thank you both again!

I have a question. Can we track the conversations between the bot and the user?

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petr7555 profile image
Petr Janik Author

You're welcome.
If you want to track conversations of your test users, you could use Rasa X, which is made for this purpose.
If you want to track conversations happening "in production", i.e. someone talking to your chatbot in Google Chat, I guess you could implement custom action to send the answers and responses to some REST endpoint and save them there. However, I do not have any experience with this.
Maybe there are other ways which I am unaware of.

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seymaerbasli profile image
SeymaErbasli

Thank you so much! I will check custom actions and the tracker store. Best!

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petr7555 profile image
Petr Janik Author • Edited on

You are right, Rasa indeed provides nice solution out of the box in the form of tracker stores.