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Scott Watermasysk
Scott Watermasysk

Posted on • Originally published at scottw.com on

Bugs are Inevitable. Your Response is What Matters

#software #bugs #support

Email Response

Bug, defects, delays, etc will always happen. With good practices, you can minimize them, but they will always exist.

You can however control how you respond to them. This message from WASD is exceptional. 1

  1. Accept fault
  2. Apologize

  3. Provide details and supporting information.

If you are following my keyboard journey, interactions with WASD like this won me over. ↩︎

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