In this digitally enabled world, software plays a crucial role in the life of humans. It is of utmost importance that software behaves as expected to avoid any disruption. For this, IT members and developers perform different types of testing such as functional, regression, security, and integration testing to find out software bugs. However, if we talk of enterprise applications, especially CRM (customer relationship management) software or ERP (enterprise resource planning) software, there’s a huge probability that IT professionals don’t have a lot of knowledge about a company's business processes. So, there is always the chance that they will misunderstand the business requirements. This is how user acceptance testing (UAT) comes into play.
What is UAT?
UAT is the final stage of software testing, executed before go-live to ensure that the system is ready to be used by actual users. In terms of ERP, UAT is the last stage of testing, performed by business users to check whether or not software corresponds with business requirements and can be used by the end users.
UAT is performed by the end users or business users since they’re the ones who know business processes best. The problems with business users are that they’ve hardly any time to execute multiple rounds of testing and they are non-technical guys. It means that script based test automation platforms won’t work for them.
To address these challenges we’re discussing top 3 UAT testing tools.
1 Opkey
Opkey is a zero code continuous test automation platform, designed for business users, analysts, and functional consultants. The main advantage with Opkey is that it can be used by non-technical users without requiring any programming language. Opkey comes with an intuitive drag-drop interface and record-playback capabilities, using which end users can easily create test scripts with a click of a button. Furthermore, Opkey’s record and playback engine is ERP aware and supports 14+ ERPs.
Another advantage with Opkey is that it automates test documentation which is essential for compliance. Documented feedback allows developers to easily understand the issues and eventually streamlines the testing efforts. Opkey’s native integration with test management tools ensures better alignment between business users and IT teams. Opkey reduces time wastage due to ineffective communication between teams.
2 Tricentis Tosca
Another codeless test automation platform in this series is Tricentis Tosca. Designed to support Agile, DevOps, and Waterfall workflows, Tosca integrates and automates with every part of your DevOps toolchain. Tosca provides a central hub to report all testing activities.
3 Usersnap
Usersnap is a UAT testing tool that allows users to report bugs with visual feedback to facilitate faster decisions in real-time. Usersnap automatically sends screen and browser data while allowing users to tag tickets by project for easy issue status tracking. Usersnap can be connected with ticket management tools like Jira, Basecamp, Slack, and Zendesk. Usersnap allows testers to comment, annotate, and draw on the screen so that no back & forth of bugs from developer end takes place.
Conclusion
Big projects like ERP implementation can only be considered as successful if they help in managing day-to-day tasks of business users. UAT is the last stage of testing that allows end users to verify that a software product can handle real-world circumstances as required and solve targeted problems. Thus, to support software adoption by end users, UAT plays a crucial role. However, UAT must be supported by the right test automation tool to keep projects within timelines and budgets. The right UAT testing tool not only solves business problems but also infuses confidence among end users as they get their hands on the software itself prior to deployment in production. These business users will eventually work as your goodwill ambassadors in change management.
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