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Discussion on: How do you deal with Q&A web platform's trolls? (e. g., Stack Overflow, Quora, etc.)

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riidom profile image
riidom

When people refer to "stupid newbie questions", they usually mean "You could have googled that", in my experience.

If it's an oversight on my side (means: I really forgot to google it), then in chat, I say sorry or ignore (depending on level of toxicity), in forums/comments I just ignore the snarky answer and do not further comment. Because it won't get any better from this point.

If I couldn't google because I lack the terminology, I mention that.
if I googled, but the results solved a similar, yet slightly different problem, or simply didn't work, I link them and quickly mention "is different" or "didn't work for me"

This sometimes lead to zero answers, but rarely to a snarky answer. And if it does, I truly know on which side of the internet the idiot is sitting :)

WRT Linux communities: It depends, in my experience. E.g. askubuntu.com is very patient. I never asked there myself, but search results often lead me to this site. About Java communities, I have no experience.

And ofc, your mileage may vary. This is just my personal experience, and I am just an ugly spider, after all :)

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laisbsc profile image
Laís Carvalho • Edited

Hello Mx Spider @riidon, I mean... :P
Thanks for your comment. I like your way of dealing with it.

The 'no response' reminds me of the Python Discord channel, where you can post your code and if someone doesn't pick up the issue for 90 min, it expires. No need for snarkiness! Just silence, it doesn't break the soul as much.

My personal issue with the bad answers is how much emotional toll it takes on people. We are in a field where we constantly think that everyone else is smarter/more capable than we are. After days batling with code and sleeping short hours, posting a question on SO (because one does not know what to do anymore) and getting a bad answer can lead to a very bad mental state.

I don't mean to raise the gender discussion here but I cried for days after a snarky comment on my newbie Java code. I even thought about giving up because I was 'stupid' and 'incapable of writing code'. Which is not true!

Coding is hard and if the community is not supportive, newbies will give up even before they are confident enough to post SO questions. In my perception, if one has nothing to contribute with, keep it quiet and wait until it expires. Or ask nicely (!) for clarifying questions.

Thanks for exposing your personal experience :)