In my experience, all chatbots are pretty bad. The AI ones have actually been some of the worst. At least when you are given a set of options to type/choose from you know it will work - there's usually more that can go wrong / chance of misunderstanding with AI ones.
The only use case where chatbots are sometimes useful is to guide people through choices in order to automatically fill a form... but even then, a well designed form based interface would be more appropriate as it is easier to navigate back and forward to fix mistakes, make amendments etc.
This really is one of those cases where the technology is not up to the job, or even appropriate for the job in most cases.
I'd agree with your points (2) and (3) above. Totally disagree on the others
For further actions, you may consider blocking this person and/or reporting abuse
We're a place where coders share, stay up-to-date and grow their careers.
Yes, you are right that is why companies like byju's, cuemath etc uses linguistic chatbots which are less costly as compared to AI chatbots.
In my experience, all chatbots are pretty bad. The AI ones have actually been some of the worst. At least when you are given a set of options to type/choose from you know it will work - there's usually more that can go wrong / chance of misunderstanding with AI ones.
The only use case where chatbots are sometimes useful is to guide people through choices in order to automatically fill a form... but even then, a well designed form based interface would be more appropriate as it is easier to navigate back and forward to fix mistakes, make amendments etc.
This really is one of those cases where the technology is not up to the job, or even appropriate for the job in most cases.
I'd agree with your points (2) and (3) above. Totally disagree on the others