Customer Relation Executive

Prefr.co has a position open for a Customer Relations Executive.

To apply visit: https://prefr.co/team/hiring/

Pay: Per Hour
Shift Requirements: 3 hours/day
Shift Timings in future: UK, US, Aus, Canada timezones

CRE Responsibilities and Duties

Generating new business opportinities
-> Reachout to prospective clients with offer of products & services
-> Help business grow through new business acquisitions, planning, retention and management.
-> Maintain complete and accurate customer correspondence/company data in CRMs
-> Negotiate and manage agreements through business contracts.
-> Prospective client communication: Calls, voicemails, emails. SMS, etc
-> Work on sales funnel

Retaing existing clients longer
-> Ensure customer satisfaction by maintaining & nurturing relationships with existing clients.
-> Ensure products & services delivered meet or exceed the customer requirements.
-> Ensure quality and consistency of services/products delivered to customers.
-> Schedule and conduct status meetings with Project Managers, Product engineers & customers.
-> Create online videos, training guides, FAQs, for the benefit & knowledge of all customers.
-> In-depth needs assessments to better understand client's requirements.
-> Identifying a range of offerings to meet the goals/values/needs/wants of each client.

Handle client related tasks & issues
-> Proper refund and compensation to customers on time
-> Identify and develop problem solving methodologies to resolve customer issues.
-> Customer/Client Invoices
-> Develop and update client related reports.

Get more value from existing customers/clients
-> Ensure upselling/croselling and repeat business from existing clients
-> Affiliate deals
-> Whitelabeling Opportunities
-> Reference business
-> Client/customer testimonials and review
-> Repairing disengaged or fractured relationships with old clients.

This is work from home so a quiet time/place, power backup, 4g internet, a good headset with mic and web cam is suitable for interaction with clients.

To apply visit: https://prefr.co/team/hiring/