Reverse logistics is the process of retrieving products from customers, refurbishing them, and either reselling or disposing of them. This process is not as simple as it may seem because there are a number of considerations that must be made before selecting the best courier or shipping partner for your business. One consideration is determining what type of item you need to ship back to the supplier - some companies will only accept certain items while others will take anything that isn't broken.
Another consideration is whether you want to receive compensation for each returned product - this can help offset any losses incurred during shipping when an item gets lost in transit or if it arrives damaged. The cost associated with sending packages back and forth should also be considered since some couriers charge based on weight and each additional package sent to a supplier will come out of your pocket.
Below, you'll find a list of the top 8 best courier or shipping partners for reverse logistics in 2021-25.
Top 8 Reverse Logistics Companies for your Ecommerce business
Reverse logistics is a process of handling returned products, following the goods being delivered to the end customers.
Developing a good reverse logistics service will help your e-commerce business in enhancing customer satisfaction and reduce operational costs. Reverse logistics is an important part of the supply chain that helps companies in reducing losses and maximize profits. Customers are not only satisfied by getting their desired product on time at an affordable cost but also ensuring that it is in good condition when they receive it.
A forward thinking company wants to make their customers happy, which ultimately enhances sales growth for businesses that offer reverse logistic services. When suppliers take up the responsibility of handling returns, they have control over what happens with products during transit and delivery because those items are not directly provided by a retailer.
Reverse logistics involves four basic steps:
(1) identification of returned items,
(2) return process management,
(3) cost reduction and inventory control, and
(4) asset recovery.
But before you make a decision on selecting the right e-commerce partner for reverse logistics services it is important to know about major top 8 best reverse logistic companies that will help in handling all your returns in a safe & secure way throughout the order fulfillment cycle. Check out below Top 8 Best Reverse Logistics Companies used by leading Ecommerce Companies worldwide for managing their returns.
1)Ecom Express
Ecom Express is a leading global reverse logistics company that provides outsourced reverse logistics, supply chain solutions and other value added services to retailers, manufacturers and brand owners around the world. Reverse Logistics Solutions is one of the topmost e-commerce Reverse logistics companies in India with its base in Gurgaon, Delhi NCR (National Capital Region) having branch offices at New Delhi, Mumbai & Pune across the nation. RLS offers end to end E-Commerce business solutions including pre-sale advisory, warehouse management system creation and implementation, inventory optimization.
2)Shadowfax
If you were to ask any top 8 best reverse logistics companies in the world, one of them would be Shadowfax. The reason is because they have one #1 USP which no other reverse logistics firm has: a 100% recycling guarantee. This means that for every successful return, Shadowfax will ensure it gets to the right material recycler and turns into recycled product again - no middlemen involved.
The company also claims that their range of services includes collecting returns from all major US retailers as well as international brands like Nordstroms, Saks Fifth Avenue and Bloomingdales etc. Their reach extends even further – they were listed amongst Fortune's 'Best Companies To Work For' in 2013, which speaks volumes of their commitment to all staff.
The company has also been shortlisted and won a number of awards this year, including the Gold Stevie in the 11th annual Stevie Awards for Marketing Innovation and two Platinum PRism Awards for its work on Reverse Logistics.
There are more accolades that Shadowfax has received but it's hard to keep track. The fact is that no other reverse logistics company can match them when it comes to gaining trust and respect – two things which will carry you through every phase of e-commerce business development.
3)Delhivery
has one of the best reverse logistics services. It has an extensive pick up network across 6,000 pin codes and offers 24*7 support to its customers. Delhivery's Reverse Logistics facility is a seamless offering for Ecommerce players who want to keep returns under control and take forward an "Returns as New" approach in customer experience.
Delhivery was founded in 2010 by IIT alumni Sahil Baria, Pratyush Prasanna & Ankit Khandelwal with strong belief to build 'The Most Disruptive Innovative company'. Delhivery counts amongst top 50 logistics companies globally. Now it owns a fleet size of over 2000+ vehicles including 1300+ own trucks spread across India . Delivering more than 20 Million shipments per month, Delhivery has emerged as the fastest growing logistics company in India.
4) Ecom Express
Ecom Express is a B2B Reverse Logistics Company operated by ecommerce and retail professionals with the aim of providing high quality reverse logistics services to major e-commerce companies and brands in India. The RLC (Reverse Logistics Center) enables clients to receive returned shipments from their end consumers via an Electronic Data Interchange(EDI). ECOM EXPRESS brings unmatchable expertise and experience in handling major product returns for online sellers such as Flipkart, Snapdeal, Jabong.com, Myntra etc. ECOM EXPRESS is the first Reverse Logistics Company in India to introduce "Reverse Dispatch" which enables sellers to send their products directly from the seller's warehouse in special cases like FBA (Fulfilment by Amazon). ECOM EXPRESS concentrates mainly on providing after sales support for product returns and reverse logistics.
5)Xpressbees
Xpressbees is one of the Best Reverse Logistics Companies. Xpressbees provides high-quality reverse logistics services to e-commerce businesses that are looking for exceptional customer service and quick turnaround times. With an integrated, cloud based solution, and unmatched customer support, Xpressbees offers a complete end-to-end service experience from order returns, inventory management, repairs & refurbishing / remarketing to pick & pack.
Frequent flyer programs such as Rewards4you are also offered by us where customers can earn points by returning products and redeem them. Today's consumers have come to expect exceptional levels of service in all aspects of their lives – particularly when it comes to eCommerce shopping options; with this as a baseline standard for
6)Blue Dart
It is one of the only successful reverse logistics companies in the world. It is a third party logistics provider with 21 years experience. They offer end-to-end logistics solutions including collection, processing and delivery of returns to customers. Their services are used by several Fortune 500 companies like Baxter Healthcare, Cisco Systems, Dell Computers etc.
The company provides customized end-to-end reverse logistic services for products ordered online to address customer return needs from retailers as well as direct sales channels such as distributors and wholesalers. Bluedart provides pick up facilities from both retail stores and warehouses. The product collected through this service can be sent either directly to the manufacturer or returned back to the customer address.
They offer several technologies including data management, proprietary tracking systems and logistics warehousing to handle electronic returns in a cost effective manner. The company also provides options of customizing reverse logistics solutions for different businesses. They help retailers reduce expenses related to manual handling and processing by providing customized solutions.
There are more than 600 employees working at Bluedart's corporate office at both domestic and international locations. The top performing technology that has enabled the company to withstand competition is its advance return process with high level of automation which further allows real-time reporting at any point in time for all operations conducted on their system
Bluedart brings an integrated solution in partnership with leading eCommerce players and retailers globally through cross border collaboration ensuring enhanced customer experience. Boart is also the official reverse logistics service provider for Dell, Cisco and Ingram Micro.
Bluedart's successful partnership with global eCommerce players like Dell, Ingram Micro, Cisco has decreased customer orders' processing time and improved on-time deliveries. Bluedart ensures superior integration of reverse logistic processes into warehouse processes at manufacturers which help in achieving increased productivity and reducing costs.
6)GATI
GATI Inc. is a reverse logistics company based in Chicago, Illinois, and it specializes in the recycling of e-products such as computers, mobile phones, CE devices, industrial electronic components and more. The company was founded by John Gatti in 2002.
For many years the focus has been on North American markets but recently they expanded into Europe with its office located in Dublin (Ireland). GATI serves local OEM's to Fortune 500 companies as well as branches of U.S. government agencies and military contractors at home and abroad through its network of strategically placed facilities throughout the U.S., Puerto Rico and Ireland which also include:
GATI provides a wide variety of services to both business and individual customers that include: reverse logistics, compliance with various local/state regulations, secure data destruction, cost effective solutions for excess inventory and obsolete assets. Each facility is designed to accept all types of non working end-use electronics devices on a free or responsibly sourced program basis.
7)Wow Express reverse logistics
Wow express was founded in the year 2012. The company is famous for their efficient ecommerce reverse logistics services. Wow Express handles all types of return transportation solutions for various kinds of products such as food and beverages, furniture etc. You can choose among different options such as pick up delivery, unloading transfer to a safe place or door to door pickup and delivery service.
8)Safexpress
Safexpress is a US based reverse logistics company incorporated in Delaware. It was founded in the year 1998 with an aim to offer supply chain solutions for businesses of all sizes across the globe. Safexpress delivers comprehensive solutions for reverse logistics management, end-to-end returns processing, and inventory analysis through its own service network and third party service providers.
The company handles every phase of the returns process from collecting it from return location to shipping goods back to full value paid customer without any intermediaries or additional charges. Their services are specialized by product type, shipment size, client needs and volume of returns. The top notch technology employed by Safexpress allows them to deal with high volumes of products quickly and reliably while keeping a tight control over costs involved.
Final Words
There are many considerations to take into account when choosing the best courier or shipping partner for your reverse logistics needs. You’ll need a company that offers flexible rates, free pickup and delivery services, 24/7 customer service availability, as well as competitive pricing. We recommend partnering with one of these top 8 companies that offer all of these advantages. We hope this list helps you find a reverse logistics partner for your e-commerce business. If you have any questions, please leave a comment below and we’ll get back to you promptly. Thanks for reading.
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