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Kat Gaines for PagerDuty Community

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PagerDuty Community Update, January 12 2024

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It’s update time!

Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup here.

✍️ On the Blog and In the News

APAC Retrospective

The second post in our APAC retrospective went up on the blog last week. If you missed the first one, you can revisit it here.

Showcasing the value of automation

If you’re wondering how to report on ROI from automation efforts, there’s an example on the blog this week showcasing two popular Pagerduty integrations: Snowflake and Jupyter Notebooks!

It’s award time!

PagerDuty was recognized recently by The Cloud Awards for Best Cloud Automation of the Year, and by BuiltIn as one of 2024’s best places to work!

In TheNewStack

Dormain recently published about Three Use-Cases for Generative AI in ITOps

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

  • Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” Register today for this free event and please come say hi if you’re there!
  • Mandi will be at Tech Show London in March to chat about DevOps and AI
  • Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

  • Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.
  • Mandi will be back at Conf42 DevOps on January 25 to present Reduce Toil by Improving Automation.

ICYMI, check out the Demo Roundup that aired on December 8 featuring six of PagerDuty’s product managers showing off new (or coming soon) features like global alert grouping, looping automations, and updates to PagerDuty’s integration into ServiceNow.

🎧 On the Podcast(s)

Coming up later this month, we’ll have a new book club episode! These will run once a month and will feature a book that is related to operations, software development, computing, or tech in general. Our first pick is Close to the Machine by Ellen Ullman. We’re looking for readers for future episodes. If you’re interested, fill out our form

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re subscribed so you don’t miss anything!

You can now check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts. This week’s episode featured PagerDuty’s Matt Linebarger from the Customer Success Engineering team with 10 things every PagerDuty user should know.

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

  • The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Upcoming episode guests include:

  • Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).

  • HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.

  • January 16, join our product folks for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Sign up on LinkedIn

  • January 18, join us for a conversation with PagerDuty’s CIO, Eric Johnson, and CISO, Heather Hinton, on their 2024 predictions. Sign up on LinkedIn.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to PagerDuty Community and submit your work here, or email us at We’d love to hear what you’re doing with PagerDuty!

💚 Follow us

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