When I get shipment notifications from Amazon, I am prompted to provide feedback on my delivery with two simple choices - a thumb up or down. Selecting either will pull up a web page with more options. On a recent occasion, I decided to time how long it took to complete the process.
It took a total of 8 seconds to provide feedback.
I timed the process because I realized I often provide feedback in this context, but skip the process with others. I feel like I subliminally know I can provide instant feedback with Amazon, but must question my investment of time with others who prompt.
This raises questions I would love to hear from others on:
- Do you provide feedback when prompted?
- Do you provide feedback only when there is an issue?
- Have you seen quality feedback systems that you wish other companies would implement?
- Have you implemented a feedback system and have any stories to tell on engagement?
I realize I am asking for feedback on feedback - so I hope this will be a fun discussion!
Top comments (1)
I guess the amount of comments you'll get vs the total number of views will be a direct response of your first question, hehe.
I sometimes provide feedback.
I provide feedback far more often when there's an issue than when there isn't one. This is human nature. Bad news runs 100x faster than good news. Or, no news is good news.
I haven't given a second though to feedback systems.
Never have I ever implemented a feedback system.