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Quality Assurance of a CRM System

The ultimate goal of any CRM system is the increase of sales efficiency and improvement of customer service. To make the system reliable, it's important to eliminate possible issues and conduct a thorough QA.

But what bottlenecks are common for this type of software?

  1. Integration issues with 3d party services, email, help desk, calendar, data corruption or data loss.
  2. Issues with process automation:
  3. Issues with communication channels
  4. Functional issues with search, data records, or role-based access control.

Considering the necessity of QAing your CRM solution? Get a comprehensive consultation that will help to build the most efficient testing process of your product.

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