A reverse logistics company is a type of company that provides services to companies who have products they would like to sell. This blog post will explore some of the top 10 courier or shipping partners for reverse logistics for ecommerce companies.
Top 10 eCommerce Reverse Logistics Companies
1)Ecom Express
They are a leading e-Commerce reverse logistics provider in India. Founded in 2012, Ecom express has grown steadily and is now on the verge of breaking into new markets. Ecom Express has developed effective value-added logistics solutions for customer-facing brands to optimize operations and increase their share of the market.
2)Shadowfax
Established in the year 2015, Shadowfax is a leading provider of reverse logistics services to retailers. The company provides its customers with efficient, comprehensive and customized solutions for all their reverse logistics requirements.
Shadowfax has partnered with some of the most important e-commerce companies across Europe, Australia and USA. It also supports popular brands like Sony, Vizio, Nestle, Unilever, Swarovski among others from across different industries. Apart from this; multinational clients can also benefit from their specialized IT infrastructure which ensures that quality products are sent back through its network at low cost rates. This helps them to offer affordable reverse logistics services to various retail brands.
In an era of increasing consumerism, Shadowfax has been much ahead in the market by providing an array of reverse logistics solutions that will ensure success across various e-commerce models. This includes returns processing and shipping, abandoned cart pick up and recovery, returned goods management and even product reuse.
Shadowfax provides its Reverse Logistics Services to various industries such as Electronics & Technology, Consumer Durables & Appliances, Health & Beauty Products, Apparel and other Retail sectors.
In order to provide better support for customers, they have a team onsite at the facility based in San Jose - California which ensures that its services are delivered within the highest standards possible. Multilingual customer service teams are available 24*7 with excellent communication skills . Apart from this, customer support executives are also available for global 24*7 support via telephone or email.
Shadowfax has its own in-house developed technology which allows them to troubleshoot situations with their clients efficiently and effectively. The company has state of the art reverse logistics software combining high level automation, security, tracking and customized solutions that help eliminate shipping errors and improve overall operational efficiency. The Reverse Logistics Division of Shadowfax handles all aspects of the process after products have been shipped out from e-commerce companies.
3)Delhivery
Delhivery provides cost-effective eCommerce reverse logistics solutions in India. Delhivery is one of the Best Logistics service firm that provides purpose built solutions to retail businesses and companies that deal with a lot of courier traffic.
Here are few services offered by them:
a)Pickup, consolidation and delivery of customer returns through local Delhivery service centres
b)Streamlined document management process for hassle free delivery of multiple return packages to customers across geographies using centrally located hubs close to their warehouses. In addition, they offer pick-ups from your warehouse or store locations and consolidate your parcels at strategically located hubs all over India for faster deliveries. This is particularly useful when you have several retailers who sell on your site or use it to drop ship.
c)Coordination of returns and shipments with local postal services for smooth delivery, especially when your customers want you to use their local courier service to send back their returns, or a single consolidated return parcel is too large for any one company's courier envelope. For example, a customer drops off five packages at the same time: an e-tailer might prefer to have all five picked up by Delhivery rather than having each package go out in its own separate envelope or label. This ensures that orders are not lost or delayed enroute--and also cuts down on shipping costs;
d)They can consolidate more than 10 deliveries in one shipment-which is always better and cheaper than sending multiple small packages.
4)Xpressbees
Xpressbees provides a solution which helps to reduce returns while improving customer satisfaction and building brand loyalty.
The Xpressbees Reverse Logistics solution is built on the belief that e-tailers who use it will experience increased revenue due to their ability to maintain higher fill rates while maximizing revenue per unit sold. E-tailers can also expect:
Key Differentiation: Budget Friendly, Flexible terms like No up front investment for an account (solution), Self service setup and customization, Support (Account Executive) available at no additional cost.
Key Takeaway: Xpressbees provides a turn-key solution which takes care of reverse logistics for your e-commerce business needs. No need to purchase any inventory for returns, Xpressbees handles all that through their network of partners and vendors.
5)Bluedart
Bluedart is a top level reverse logistics service provider for types of ecommerce business needs. It offers reverse logistics services to its clients by working with well-known third party logistics providers like FedEx, DHL, Aramex etc.
Some of its key features includes:-
- Provides convenient door to door packaging and delivery of products.
- Takes care of all returns related activities in an efficient manner.
- Helps in protecting customer's privacy through complete confidentiality.
- Easy tracking facility helps customers.
- Quick Prompt Service and Delivery.
- No questions about who should handle a return product from your end as the courier partner will pick it up on their own and take care of it further.
- Provides tools that help you understand what your customers are thinking so that you can grow your business.
So if you are not brand conscious and want to get started with your online business, Bluedart will help you do it without any issues.
7)GATI
GATI courier company is a leading provider of reverse logistics, 3PL and direct-to-consumer shipping services. The company manages more than 20 million shipments annually in the U.S., Canada and Europe.
GATI provides a full range of options that includes packaging, returns processing, order fulfillment, third party logistics (3PL) and freight forwarding. GATI has partnerships with many top brands like Zappos.com, Blue Nile, Dell etc. For every order placed through these merchants' websites GATI offers free return labels that help them generate additional revenue by providing an easy solution to the customers to return their merchandise without paying any extra fees or charges.
In addition to offering free return labels for orders placed through partnerships with merchants, GATI offers a full range of cost-effective solutions that provide value to the customers. For example, GATI provides consolidation services and single SKU shipping which reduces the number of packages and associated transportation costs.
It also offers a 90 day returns policy on most items as well as an extensive assortment of packaging materials for every type of item; Consumers are sure to find what they need with little assistance from customer service.
GATI's back office operations are state-of-the-art and feature fully integrated order management systems and extensive reporting capabilities that help decision makers in each area keep track of their sales performance at any time.
7)Wow Express
Wow Express is a leading global supplier with diversified capabilities to support manufacturers, retailers, and distributors reverse logistics requirements for Good Returns management, Remarketing services, and repair solutions. Reverse logistics outsourcing allows organizations to focus on the unique aspects of their business while allowing our company to handle all or part of your returns processing needs including assessments & flow control, sorting & distribution, data reporting & analytics, merchandise sourcing and much more. They have over 15 years of experience managing complex return operations for many Fortune 500 Global companies across several industries such as consumer products (CPG), electronics/appliances/electronics retail (EER), home and garden retail (HGR), industrial manufacturing & distribution (IMD) and fashion footwear.
Company Background: Wow Express is the leading global provider in reverse logistics, with a highly integrated suite of services designed to solve their customers' business challenges. With roots as a 20 year old independent sales representative for American Express, they have experience that spans product returns from all major U.S. market segments including consumer packaged goods (CPG), e-commerce/e-retailers, electronics/appliances/electronics retailers, home and garden retail (HGR), industrial manufacturing & distribution (IMD) and fashion footwear. They serve every phase of the return life cycle – planning, processing and dispositioning – managing billions of dollars worth of merchandise returned each year.
8)Safexpress
Safexpress is a reverse logistics and supply chain management company based in Delhi, India with regional operating offices across PAN India. The company handles the return of goods from both e-tailers as well as large retail stores who are likely to ship back high volumes of products such as electronics.
The company offers integrated end-to-end services from collection to resale or refurbishment but also specializes in complete wash & repair services for clothing brands that need their garments cleaned and sanitized before being sold again.
With a low cost model and state of the art technology, Safexpress is able to offer its clients (e-commerce marketplaces, retail players etc.) extremely competitive rates when compared to other reverse logistics companies resulting in high customer retention.
Over the last few months, Safexpress has also been expanding its client base both within India but also internationally with major tie ups with global retail brands such as Levi's which were announced earlier this year. The partnership will enable Levi's to use Safexpress' facilities that are based at nine different locations across India for their products to be returned back after reaching customers. These goods would then be refurbished and sold again or sent off for recycling.
9)DHL
For reverse logistics; DHL is offering the best solutions for e-commerce companies by simplifying material flow from production to consumption. DHL offers reverse logistics management and consulting services that are latest, comprehensive and widest in range of market applications, designed to meet the requirements of customers with different backgrounds and cultures, where they customize each service package individually. DHL also provides a fully integrated suite of reusable packaging supplies such as cases, crates, pallets etc., which can be easily arranged at economical prices.
Additionally, they have invested heavily into IT infrastructure & technology like SMS based one-to-one communication systems to deliver real time alerts on status of consignments in any part of the world in case customer needs. 3PL Warehouse Management System which is cloud based offering unlimited users with full access to warehouse inventory & other related data; warehousing management software for physical and document flow control, customized online ordering system etc.
As one of top eight companies in reverse logistics the focus on this industry is reflected through a dedicated division within DHL Global Forwarding and its global footprint. With more than 1,300 experts worldwide and support from over 2,000 partner customers we ensure that we provide a product tailored to your business needs
10)FedEx
Headquarters: Memphis, Tennessee
Country: U.S.A.
- History of FedEx Logistics: Founded in 1971 as Federal Express by University of Yale alumni Frederick W. Smith and now known as FedEx Corporation, the company is the world's largest express transportation company offering a variety of network services including early morning delivery services and next day delivery service through its subsidiary FedEx Express, ground package solutions provided via FedEx Ground, international parcel shipment service provided via FedEx International Priority, freight forwarding services provided through a partnership with TNT and supply chain management and other less time sensitive shipments by air freight courier businesses operated under its subsidiary CargoAir (FedEx Freight).
Final Words
If you're looking for a great courier or shipping partner for reverse ecommerce logistics needs, it's important to consider all of the factors that will make your experience with them better. Figure out what kind of service they offer and if their rates are competitive before making any commitments. And don't forget about customer reviews. Our team at Reverse Logistics Experts has done this entire research on the top 10 best carriers & shippers for reverse eCommerce logistics so you don't have to worry about finding one yourself. We'll be sure to keep this list updated as we find new partners who meet these standards - just let us know which ones seem like a good fit for your business goals by leaving a review below. Choose the best reverse logistics companies for your eCommerce business after checking all the necessary key details.
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