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ma96o
ma96o

Posted on

Summarize, or state your position.

Is it a good idea to post only links in communication tools such as Slack or Discord?

There are several possible intentions of senders who post only links.
One is a strong request to read the full text (i.e., it makes no sense if you don't read the full text).
Second, it is tedious to clearly state an opinion or summarize information.
Third, trust in the other party that simply posting a link will convey all of one's intentions.

However, I see two problems with this.

One is that the sender's intentions are invisible.
We don't know whether the sender agrees or disagrees with the information in the link.
Or does the sender feel that the linked information is very important and wants to share it as knowledge within the community?
It is impossible to understand the sender's position on the information.

Second, it is inefficient in communicating information.
As mentioned above, since we do not know the intent of the sender, we must open the link without any preparation and interpret what kind of information it is. If the posting contains an outline, we can get an overview of the information in advance and then make a judgment as to what kind of information it is.
On the other hand, accessing information without preconceived notions may sometimes be a good idea.

Conclusion.

Certainly in a mature enough community, "what goes without saying" is shared by the members, and even a link-only post may perfectly convey the intent. It would be less costly that way.

I believe that information dissemination is for the benefit of the recipient. While it is possible for the sender to have the significance of the contribution, the information should basically be 100% for the benefit of the receiver.

If you take the position that the dissemination of information is for the benefit of the receiver, then I suggest that you post a link to the site with a few words.

TL;DR FTW!

Top comments (2)

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moopet profile image
Ben Sinclair

Not everyone can or wants to open links at all. Off the top of my head:

  • It might not be available in your location. For example, a lot of US news outlets pretend there are "technical" difficulties providing content to Europe because they are partly funded by data exploitation which is illegal there.
  • Links using shorteners are a no-no for me, because I don't want to feed the data-harvesting machine and I have no idea if it's really a rick-roll, spam or NSFW site.
  • Text you provide is presented to the other users as text, but the site you link to might not be responsive (for mobile users) or accessible (for everyone). It might be full of ads. It might be a video that plays with sound automatically. It might not respect their light/dark mode preference like the communication tool does.
  • If you're using your communication tool in a browser, this might mean you get a new tab, which confuses some users. You might not, and you lose your conversation thread.
  • Links rot. Looking back through the conversation later you might find it's a 404 or has even changed its content completely.
  • If it's a link to a video the user might not want to spend their data allowance on it, or might prefer to skim highlights rather than watch a 60-minute presentation.

For people who are fed up with getting poor quality experience with links in conversations, a summary is the best way to go.

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ma96o profile image
ma96o

Thanks for the multifaceted perspective.
Exactly, unfamiliar links (even more so if you don't know who the sender is) can cause many obstacles in terms of security and experience.
Summarizing can be a way to address such issues.