Last december I've started my first "real job" and, apart from the great onboarding experience, I've been having a bit of trouble setting up my benefits plans. Yeah, there are some UI quirks and weird verification challenges but, by far, having to install a bunch of apps on my phones caused most part of this pain.
Some of this apps exists for the sole puporse of consulting information, like the one from the healthcare company. No need for background processing, no notifications, nor some fancy use of the camera, and it still is shipped only as a native mobile app. One funny thing about this app in particular is that it has an "online chat" functionality that, when accessed, guess what: it redirects to a webpage.
I know that mobile apps are still a hit. Companies are proud to say "download our app on Play Store or App Store", and most users get into that as well, but we have to start evangelizing more about web apps. And it's not a hard job, since, after battery draining, the most common complain from my close ones is their cellphones being low on storage, and, for the companies, building a native apps is more time-and-resource consuming compared to web development.
Whenever I see a new startup releasing a mobile app for its shine new CRUD, I feel a bit of the pain of every developer that has been doing an awesome job pushing PWA technologies forward for the last couple of years. And, in fact, being up-to-date with their job is a great way for us to embrace this campaign as developers.
We still have a long way to support every native API on the browser, but we already have a ton of features that makes it possible to implement most of the apps I use everyday. There are also great web apps that are already PWAs (in fact, I use dev.to as an installed PWA on my phone).
An accesible and inclusive WEB is everyone's goal!