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Discussion on: Saying No in Development to Clients is Hard

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Jérémy Basso

Something I learned through my journey as a software engineer is different from saying no. When your customer is not tech, you do not want to be the guy that always says no. Instead, I tend to say "it is possible, but it will take a lot of time. I recommend not to do it yet, it is up to you to choose".
This way the responsability is given to customer, and most of the time he will join your opinion.
This approach is very relevant in an Agile environment where customer prioritizes features.