In this post I want to share a step by step guide on How I regained my oracle cloud account. During googling on this problem, I saw many people with the same problem and no information on how to proceed.
I tried to solve in Oracle Support Live chat but the attendant said to post my problem in Oracle Forum Community and vice-versa.
I created a Free Tier Account just for Certification purposes that expired last month.
Few days ago I received two e-mails from Oracle Cloud warning me that my Default domain password and Default domain email were updated.
After a lot of searching on the internet, I found this video below on YouTube that helped me a lot and so I decided to turn it into this guide.
https://www.youtube.com/watch?v=yvFY5QLbx6Y
Create an Oracle Account
just to access Oracle Support page and the login name must be the same the Oracle Cloud Account that you need to regain.
https://profile.oracle.com/myprofile/account/create-account.jspx
Login to Oracle Support Page
https://support.oracle.com/epmos/faces/Dashboard
Creating a new Service Request
click on the Service Requests tab...
Select Create Non-Technical SR...
Problem Summary: I want to recovery my Oracle Cloud Account
Problem Type: Select "Login/Administration/Profile issues"
Press Next..
Answer Question 1: Describe what happended... e.g.
My oracle cloud account and password was changed by someone last saturday.
I received the e-mails below from Oracle Cloud:
Your domain Default Email in laerteg Has Been Updated
The Password for Your Domain Default in laerteg Account Has Been Updated Successfully
I tried to reset the password but I didn't receive the e-mail.
Select Continue...
Answer Question 2: Select My Oracle Support Login Errors
Answer Question 3: None of the Above
Click on Next...
Select Attach if you have any files as printscreen...
Select browse to find the file you want...
If the file attached contains any personal information mark the option and then Attach Files...
A hint: at this point you can attach a PDF file with the following contents:
I authorize Oracle Support to create the following User as <ROLE> (Account Administrator OR Domain Administrator OR Order Activator) on my Cloud Account.
Full Name: <NEW USER'S FIRST AND LAST NAME>
Email Address: abcd2023@gmail.com
Role: Account Administrator
SR#: x-xxxxxxxxxxxx
Identity Domain/Cloud Account/Tenancy or Order Number or Subscription ID: <TENANCY>
During the SR processing, Oracle Support will ask you to attach the PDF above.
Next click the Submit Button...
Then you should see the created SR...
In your email box you will receive an email with the SR details...
Any update on service request it will sent to your e-mail or you can follow directely on the service request
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