The other night I was updating content for a site. I made and deployed some changes. Then decided to check and see if they updated to the live site.
When I entered the site in the address bar, Firefox gave a HTTPS warning. I knew the site had a certificate, so tried again the same warning.
So now I have to go to the admin panel and it says the certificate has expired. It should have auto renewed. So I tried to renew manually but that option is not there. This doesn't make sense and it's late at night. I decided to look at it again in the morning.
Next morning I checked again. No option to renew. I have the DNS and hosting set up but still no way to renew the certificate. I check email for any missed messages. They are none there. There are successful auto renewal notices for other sites, but not this one. Not even a notice it was about to expire.
I check online support docs. I've done everything on their docs lists so I should have the option to renew. I just don't.
So I sent in a ticket, with a brief description of the problem and my attempts to solve it.
Shortly later replied. "Your site meets the requirements so I manually re-issued a cert." They even sent a link to their test results. All green check marks.
They ask that I verify it worked on my end. It did, so I sent them a thank you note.
Still don't know why it didn't auto update, like it usually does, but it is fixed.
If something doesn't work, it's OK to ask for help. When you do need help, tell them your problem and the steps you took to try to solve it. Don't go straight to them with only your problem.
Sometimes I've solved stuff just by trying to explain it to someone. In explaining something, sometimes a new solution can present itself. By talking about it you have to adjust your thought process and can see the problem from a different angle.
When someone solves a problem, thank them. Also, let them know the problem has been resolved so they can close their ticket.
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