In today's fast-paced world, efficiency is key, especially when it comes to handling customer feedback. We've all been there, managing feedback forms, deciding where they should go, and storing valuable data. But what if I told you that there's a way to streamline this process and make your life easier?
In this article, we'll explore a simple yet powerful implementation of an automated workflow for a feedback form. Our mission is clear: save all submissions to a database and send relevant details to a Slack channel, based on the type of feedback.
Here are the tools we'll be using:
- Automation: Perceptif AI
- Form: Jotform
- Database: Supabase
- Communication: Slack
Our workflow, created in Perceptif AI, is triggered by a submission made in the Jotform form. But here's where the magic happens. We've integrated a decision-making node into our workflow. This node assesses the feedback type and makes a crucial choice: should we send it to a Slack channel, or should we leave it as it is?
The next step involves sending the submission to a table in a Supabase database, where we can safely store and organize the data. The entire process is beautifully demonstrated in this video.
If you're intrigued and eager to explore the platform we're building, don't hesitate to reach out. You can schedule a demo by following this link, Schedule Demo Form.
We're excited to show you how this solution can streamline your operations and elevate your business to new heights. Join us on this journey of process mining, automation, and business process optimization. Let's make your workflow work for you!
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