The positive impact of AI on the workplace

In a time where there is a natural fear around AI, from concerns that AI could make specific roles obsolete to larger, global security risks, it is easy to overlook the positive impact that AI can have on our lives and especially the workplace and explore the positive impact of AI on the workplace.

Whether we like it or not, artificial intelligence is a central part of our lives; which household has never used Google, Alexa, Siri, or ChatGPT? AI is part of our home and work lives, so maybe it is time to focus on exactly what it can do for us.

AI can help businesses to work smarter – not harder

AI might be “taking over” some roles, but these tend to be the most repetitive and menial tasks. Rather than replacing humans, AI has the potential to increase productivity by taking care of repetitive tasks across an organization, leaving humans to do the thinking and problem-solving. This will not only boost creativity but it will improve output, too. Just take a look at chatbots; once a novelty, chatbots are now used universally, from e-commerce to online banking and healthcare to triage a query and get the customer or patient to the right person.

The use of chatbots doesn’t only streamline the process of getting a customer from call/email/query to the right salesperson/account manager/educational professional, with the margin for human error removed it provides a unified approach meaning that consumers have a consistent and fair user journey.

AI can help organizations use data to their advantage

Organizational success relies on data, and the process of gathering, processing, storing, and interpreting that data is more than a handful of full-time jobs. AI can help organizations to process data, providing valuable insights to help boost business.

Let’s use the chatbot example: Chatbots can record information and provide data on the early stages of interaction between the client and the organization, feeding back on changes in consumer patterns, identifying trends, and predicting core activities that could improve performance and profitability.

Read the full blog here: https://hyscaler.com/insights/the-positive-impact-of-ai-on-the-workplace/