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Helitha Rupasinghe
Helitha Rupasinghe

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Unlocking Efficiency: The Significance of Technical Documentation

Why does technical documentation matter?

Technical documentation is the backbone of any company's customer service efforts, aiming to enhance the quality and efficiency of the services provided to customers.

Here are 4 key tools for writing effective technical documentation:

1. Confluence


Confluence is a collaborative workspace tool developed by Atlassian. It allows teams to create, share, and collaborate on documentation in real-time.

2. Slab

Slab is a modern knowledge management platform designed for teams to organize and access their documentation effortlessly. With an intuitive interface and powerful search capabilities, Slab enables teams to create, organize, and share technical documentation efficiently.

3. Obsidian


Obsidian is a versatile note-taking app that offers powerful features for organizing and linking information. With its open, non-proprietary file format, Obsidian ensures long-term data preservation without locking users into a specific platform.

4. capacities


Capacities is a cloud-based documentation tool tailored specifically for technical teams. With Capacities, teams can create structured documentation using templates tailored to various technical domains.

These cloud-based tools offer robust features and capabilities for creating, managing, and sharing technical documentation, helping you and your team deliver better products and services to their customers.

Top comments (2)

rossangus profile image
Ross Angus

I love this post. My personal take is that documentation needs to be as short as it possibly can be, without missing out anything essential (paradox alert).

This means I often place chunks of specific documentation within code comments. I always do this when I've solved a problem in a weird or counter-intuitive way. I suspect developers are unlikely to reach for documentation when they encounter confusing code, instead concluding that whoever wrote it was an idiot or wrong.

I would use formal documentation to describe the overall philosophy of how the code is split up, as this would not be a good fit in a code comment.

hr21don profile image
Helitha Rupasinghe

I often see developers fix issues but forget to document them. When the problem reoccurs, they think that whoever wrote the applied the fix was wrong or incompetent.