There's the "law of conservation of complexity". Which is to say, just because a technology-user no longer sees the complexity, doesn't mean it isn't still there. First really encountered it when trying to Network Apple systems in the first half of the 90s. While setting up ad hoc networks of all-Apple systems was fairly trivial, integrating them with non-apple products was paaaaaaaaaaaaaainful for administrators. Users never really saw the "behind the scenes" pain, though. They just knew that, one week, suddenly they were able to see the rest of the corporation's IT assets. But, damn, the sustainment of the setup was fragile.
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