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Farwa Anees

Eliminating Churn! Check out my guides on tips and tricks to reduce churn and rock your business.

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8 Types of Loyalty Programs with Examples in 2024

8 Types of Loyalty Programs with Examples in 2024

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7 min read

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What t is a Good NPS Score

What t is a Good NPS Score

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6 min read
Frightfully Fun Customer Loyalty Rewards This Halloween!

Frightfully Fun Customer Loyalty Rewards This Halloween!

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7 min read
What is Net Promoter Score? Understand NPS the easy way

What is Net Promoter Score? Understand NPS the easy way

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9 min read
What is Retention Marketing + Strategies in 2024

What is Retention Marketing + Strategies in 2024

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9 min read
How to Conduct Value Chain Analysis (Free Templates)

How to Conduct Value Chain Analysis (Free Templates)

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8 min read
19 Customer Service Interview Questions with Expert Answers

19 Customer Service Interview Questions with Expert Answers

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9 min read
What is Gross Revenue Retention, Formula and Benchmarks

What is Gross Revenue Retention, Formula and Benchmarks

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6 min read
Customer Experience vs. Customer Journey (Free template)

Customer Experience vs. Customer Journey (Free template)

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10 min read
Net Sales: Formula, Income Statement and Financial Role

Net Sales: Formula, Income Statement and Financial Role

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10 min read
Customer Journey

Customer Journey

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8 min read
Is Net sales the same as Revenue

Is Net sales the same as Revenue

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7 min read
Gross Sales Vs Net Sales in 2024

Gross Sales Vs Net Sales in 2024

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7 min read
How to win back lost customers in 2024

How to win back lost customers in 2024

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9 min read
Customer Retention Management for New and Existing Customers

Customer Retention Management for New and Existing Customers

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10 min read
Choose the Best Churn The Evolution of Management Software in 2024: What’s Next?

Choose the Best Churn The Evolution of Management Software in 2024: What’s Next?

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6 min read
Mastering the B2B Customer Journey: Stages, Mapping, and Real-World Examples

Mastering the B2B Customer Journey: Stages, Mapping, and Real-World Examples

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8 min read
Gross vs Net Retention (Revenue Retention)

Gross vs Net Retention (Revenue Retention)

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8 min read
Top 10 Churn Prediction Tools of 2024: The Ultimate Showdown!

Top 10 Churn Prediction Tools of 2024: The Ultimate Showdown!

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15 min read
Churn Rate vs Retention Rate: How are they related?

Churn Rate vs Retention Rate: How are they related?

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7 min read
4 Ways to Build Customer Loyalty in 2024 - B2B.

4 Ways to Build Customer Loyalty in 2024 - B2B.

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13 min read
Case study: How SubtitleBee reduced churn by 40%

Case study: How SubtitleBee reduced churn by 40%

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5 min read
Businesses with Loyal Customers Never Die!

Businesses with Loyal Customers Never Die!

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11 min read
What is the most direct cause of customer loyalty

What is the most direct cause of customer loyalty

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9 min read
How to Use Customer Feedback to Improve Retention and Drive Growth

How to Use Customer Feedback to Improve Retention and Drive Growth

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8 min read
Average Churn Rate for Subscription Services in 2024

Average Churn Rate for Subscription Services in 2024

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5 min read
Reduce Churn SaaS in 2024. Methods that actually work!

Reduce Churn SaaS in 2024. Methods that actually work!

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8 min read
Average Churn Rate for Subscription Services in 2024

Average Churn Rate for Subscription Services in 2024

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5 min read
B2B SaaS Benchmarks: A Complete Guide 2024

B2B SaaS Benchmarks: A Complete Guide 2024

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11 min read
How to Achieve Net Negative Churn in 2024

How to Achieve Net Negative Churn in 2024

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9 min read
How to Build Customizable Cancel Flows

How to Build Customizable Cancel Flows

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9 min read
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