Top Commerce Salesforce Apps

Introduction: Supercharge Your Online Store with Top Commerce Salesforce Apps

Running a successful online store involves more than just having a good product, businesses need to offer a smooth shopping experience, respond quickly to customer needs, and keep operations running efficiently. Salesforce Commerce Cloud is a powerful tool that helps with all of this, providing everything you need to manage your online business. But to really get the most out of it, using additional apps can make a big difference.

Insight:

These apps are like boosters for Salesforce Commerce Cloud. They help automate routine tasks, improve how you engage with customers, and make your business run smoother. For example, imagine you’re managing an online clothing store. You want to make it easier for customers to find what they’re looking for, manage orders more efficiently, and keep your customers coming back. With the right apps, you can achieve all of this without adding extra work for your team.

In this article, we’ll look at the top Salesforce Commerce Cloud apps that can help take your online store to the next level. These apps have been chosen because they are popular, highly rated by users, and offer features that can solve common e-commerce challenges. If you’re looking to improve your Salesforce eCommerce implementation, these tools can make a big difference, helping you create a better, more efficient online shopping experience.

• Our Top Commerce Salesforce Apps
• #1 Chargent Payment Processing – Credit Card Payments, ACH, Recurring Billing
• #2 Linvio Payments – Credit Cards, ACH, Subscriptions, Billing, Invoices & More
• #3 Survey Vista: 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists
• #4 SmarterPay App for Direct Debits, Credits, Card Payments and Open Banking
• #5 FinDock – Payments on Salesforce
• #6 EPOSLY – Point of Sale and Retail Order Management POS
• #7 eCommerce, Point of Sale, Rewards & Loyalty for D2C by StoreConnect
• #8 DigitSec – Security Scanner for Salesforce
• #9 OrderCentral for Salesforce: eCommerce Made Easy
• #10 Forms, Portals & Shopping Cart for Experience Cloud with FormBuilder Rx
• #11 Conversica AI Assistant Cartridge for B2C Commerce
• Wrapping Up: Choosing the Best Salesforce Commerce Apps

Our Top Commerce Salesforce Apps

Whether you’re running a small business or managing a large online store, these apps offer practical solutions that can help you succeed. The top apps in the commerce category were chosen using a combination of objective and subjective criteria. Objective factors included the number of reviews on AppExchange, average ratings, and the sentiment of reviews from other platforms. Subjective evaluation focused on the app’s relevance to the category. Our primary goal was to highlight a diverse range of apps that address different problems, rather than showcasing multiple apps with the same functionality, even if they had high ratings on AppExchange. Additionally, we aimed to feature apps from a variety of brands, ranging from large companies to small consulting agencies.

#1 Chargent Payment Processing – Credit Card Payments, ACH, Recurring Billing

Overview:

Chargent Payment Processing by AppFrontier LLC is a payment solution that operates within Salesforce, allowing businesses to manage credit card payments, ACH transactions, and recurring billing all from one place. This tool helps companies speed up payment collection, automate billing tasks, and improve cash flow. Whether your business is in healthcare, manufacturing, or any other industry where efficient payment handling is crucial, Chargent simplifies the process.

Key Features:

• Integrated Payment Collection: Chargent enables businesses to process payments directly in Salesforce, where all customer data is stored. This centralization simplifies transaction management and enhances team efficiency. It supports multiple payment methods, including credit and debit cards, as well as ACH, all within one platform.
• Automated Recurring Billing: With Chargent, you can set up automatic recurring billing, ensuring regular payments without needing manual input. This is ideal for businesses with subscription services or those requiring consistent payments. Chargent also manages missed or late payments automatically, helping improve cash flow and reducing the need for manual follow-ups.
• Self-Service Payment Options: Chargent integrates with Salesforce Experience Cloud to offer self-service payment portals. Customers can manage their payments at their convenience, reducing the burden on your customer service team. You can also send payment links via email, making it easy for customers to pay securely and quickly.
• Developer-Friendly Tools: Chargent provides a REST API, enabling developers to create custom payment solutions tailored to specific business needs. This API integration facilitates easy connections between Chargent and other systems. The app also features smart payment routing and multi-gateway tokenization, ensuring secure and reliable payment processing.
• Enhanced Customer Data Visibility: By integrating payment data within Salesforce, Chargent provides businesses with a complete view of customer transactions. This integration supports better decision-making across the company, as payment information is easily accessible within Salesforce.

Benefits for Businesses: Chargent helps businesses improve revenue collection by automating payment processes, reducing the time and resources spent on manual tasks. It also enhances customer experience by offering flexible payment options and a smoother, more efficient payment process. Additionally, Chargent ensures that all payments are secure and compliant with industry standards, providing businesses with confidence in handling sensitive payment data.

Pricing:

• Sites Edition: $3,000 USD per Salesforce Org per year, with a free 30-day trial.
• Platform Edition: $6,000 USD per Salesforce Org per year, supporting up to 40 users, with a free 30-day trial.
• Enterprise Edition: $50,000 USD per Salesforce Org per year, featuring advanced options for larger organizations. Discounts are available for nonprofits.

Rating: 4.93 (519+ reviews) ⭐⭐⭐⭐⭐

Link: Chargent Payment Processing – Credit Card Payments, ACH, Recurring Billing

#2 Linvio Payments – Credit Cards, ACH, Subscriptions, Billing, Invoices & More

Overview:

Linvio Payments by Linvio, Inc. is a robust and secure payment processing solution designed to work seamlessly within Salesforce. It allows businesses to handle credit card payments, ACH transactions, subscriptions, and invoicing all within their Salesforce environment. Linvio Payments simplifies the payment process, making it easier and faster to get paid while reducing the potential for errors. Whether you’re in sales, service, or e-commerce, Linvio Payments provides a reliable way to manage payments directly from Salesforce.

Key Features:

• Custom Payment Links: Linvio Payments allows you to create custom payment links that can be sent directly to customers. These links make it simple for customers to pay their invoices quickly and securely, improving cash flow and customer satisfaction.
• Subscriptions & Recurring Payments: This feature enables businesses to set up and manage subscriptions and recurring payments with ease. By automating these processes, Linvio Payments ensures that you collect payments on time, every time, without manual intervention.
• Branded Quotes & Invoices: Linvio Payments supports the creation of branded quotes and invoices directly within Salesforce. This allows you to maintain brand consistency while streamlining your billing processes. You can also integrate e-signatures and approvals to make the payment process even smoother.
• Credit Card + ACH Payments: The app supports both credit card and ACH payments, offering flexibility in how you collect payments. Over-the-phone payments are also supported, providing additional convenience for your customers.
• Secure Payment History Visibility: Linvio Payments keeps all your payment data secure within Salesforce, giving you complete visibility into your payment history. This helps with tracking, reporting, and ensuring that all transactions are recorded accurately.
• LinvioPay Payment Gateway: Linvio Payments includes LinvioPay, a Salesforce-native payment gateway that helps reduce processing costs while enhancing security. This integration allows you to process payments efficiently and securely without needing a third-party payment processor.

Benefits for Businesses:

Linvio Payments helps businesses save time and reduce errors by automating and streamlining the payment process within Salesforce. The app’s ability to handle various payment types and processes in one place simplifies operations, allowing teams to focus on selling smarter and serving customers better. Additionally, by integrating payments directly into Salesforce, businesses gain greater visibility into customer data and can leverage this insight to make more informed decisions.

Pricing:

Linvio Payments is available starting at $365 USD per company per month. Discounts are available for nonprofits. For additional pricing details and customization options, it’s recommended to contact Linvio directly.

Rating: 4.93 (163+ reviews) ⭐⭐⭐⭐⭐

Link: Linvio Payments – Credit Cards, ACH, Subscriptions, Billing, Invoices & More

#3 Survey Vista: 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists

Overview:

Survey Vista by Ardira is a powerful tool for creating and managing surveys, forms, quizzes, and checklists directly within Salesforce. As a 100% native Salesforce app, Survey Vista ensures seamless integration, allowing businesses to collect and analyze data without leaving the Salesforce environment. Whether you need to gather customer feedback, conduct employee satisfaction surveys, or manage patient checklists, Survey Vista makes data collection easy, secure, and actionable.

Key Features:

• 100% Native Integration: Survey Vista is fully integrated with Salesforce, meaning there’s no need for complex setups or third-party integrations. All your data is kept within Salesforce, ensuring it remains secure and easily accessible. This native integration also allows for automatic mapping of survey responses back to Salesforce records, providing a real-time, 360° view of your customers.
• Automated Data Collection: Automate the distribution of surveys at various stages of the customer lifecycle. For example, you can set up a survey to be sent automatically when a case is closed or an opportunity is lost. This feature ensures that you’re collecting feedback at the most critical moments, helping you make data-driven decisions that improve customer satisfaction.
• Customizable and Branded Surveys: Survey Vista offers a WYSIWYG (What You See Is What You Get) builder that makes it easy to create custom surveys, forms, and quizzes. With over 30 question types, including Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and rating scales, you can design surveys that are tailored to your specific needs. You can also personalize these surveys using Salesforce data and distribute them across multiple channels, including email, SMS, and web forms.
• Compliance and Security: Survey Vista is designed with security and compliance in mind, making it suitable for industries with strict data protection requirements like healthcare and education. The app is HIPAA, SOC, ISO, and GDPR compliant, ensuring that your data collection processes meet all necessary regulatory standards.
• Built-In Analysis Tools: Analyze survey results using Survey Vista’s built-in metrics interface. Responses are automatically mapped to Salesforce records, allowing you to use Salesforce’s powerful reporting engine to gain insights and take action. This real-time analysis helps you close the feedback loop quickly, ensuring that customer concerns are addressed promptly.

Benefits for Businesses:

Survey Vista simplifies the process of collecting and analyzing feedback, helping businesses gain valuable insights that drive better decision-making. By automating survey distribution and integrating data directly into Salesforce, companies can reduce manual effort and ensure that all feedback is captured accurately. The ability to customize surveys and ensure compliance with industry standards makes Survey Vista a versatile tool for a wide range of industries.

Pricing:

Survey Vista offers a freemium model where you can use the basic features for free, with limits of 15 questions per survey and 200 total responses. The paid plan starts at $2,999 per year for companies with 100 employees or fewer, with tailored enterprise plans available for larger organizations. Discounts are available for nonprofits.

Rating: 4.94 (133+ reviews) ⭐⭐⭐⭐⭐

Link: Survey Vista: 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists

#4 SmarterPay App for Direct Debits, Credits, Card Payments and Open Banking

Overview:

The SmarterPay App, developed by SmarterPay Limited, is a comprehensive payment processing solution designed to handle Bacs Direct Debits and Credits, card payments, and open banking facilities directly within Salesforce. This app provides all the tools needed to manage and process single or recurring payments, making it ideal for industries such as energy, financial services, and nonprofits. With SmarterPay, businesses can streamline their payment processes, manage recurring revenue streams, and ensure all transactions are compliant and secure.

Key Features:

• Bacs Direct Debit and Credits: SmarterPay allows businesses to collect and manage recurring payments linked to Direct Debit sign-ups. This feature is particularly useful for organizations that rely on steady revenue streams, such as subscription services or membership-based businesses. The app also supports Direct Credit transactions, ensuring that payments are processed efficiently and reliably.
• Card Payments: The app supports PCI-compliant card payments and refunds. Whether you need to process one-time payments or manage recurring charges, SmarterPay offers a secure and straightforward solution that integrates seamlessly with Salesforce. Payments can be processed from any object within Salesforce, providing flexibility and ease of use.
• Open Banking Facilities: SmarterPay also connects with open banking AIS (Account Information Service) facilities, allowing businesses to offer additional payment options to their customers. This feature enhances the app’s versatility, making it suitable for a wide range of payment processing needs.
• Integrated Payment Links and E-Commerce Pages: The app includes configurable features such as payment links and e-commerce pages, which can be customized to fit your business needs. These tools make it easy to set up online payment processes, ensuring that customers can complete transactions quickly and securely.
• Automated Customer Notifications: To enhance customer service, SmarterPay provides automated notifications, keeping customers informed about their payment status. This reduces the need for manual communication and improves the overall customer experience.
• End-to-End Transaction Management: SmarterPay offers end-to-end transaction processing, from collection to reconciliation, directly within Salesforce. This comprehensive approach ensures that all payment activities are fully integrated into your Salesforce system, improving data visibility and reducing the risk of errors.

Benefits for Businesses:

SmarterPay simplifies payment processing by consolidating all payment methods into a single, Salesforce-native solution. By automating payment collections and processing, businesses can save time and reduce manual effort, allowing teams to focus on more strategic activities. The app’s ability to handle various payment types and its integration with accounting packages like Aedon Accounting and Accounting Seed further streamline financial operations. Additionally, SmarterPay’s PCI compliance and secure processing ensure that all transactions are safe and reliable.

Pricing:

SmarterPay operates on a paid add-on model, where users need to connect to SmarterPay Cloud for Bacs processing and payment gateway services. Transaction costs are generally billed monthly based on usage, with fixed-cost packages available for high-volume users. The standard tariff is £0.2 GBP per transaction, with a discounted rate of £0.1 GBP per transaction for registered charities. Discounts are also available for nonprofits.

Rating: 5.0 (59+ reviews) ⭐⭐⭐⭐⭐

Link: SmarterPay App for Direct Debits, Credits, Card Payments and Open Banking

#5 FinDock – Payments on Salesforce

Overview:

FinDock is a powerful and comprehensive payment solution fully integrated within Salesforce, designed to handle every aspect of payment processing, from acceptance to reconciliation. Whether you’re managing one-time or recurring payments, online or offline transactions, FinDock makes it easy to process payments directly within Salesforce. This app is particularly beneficial for industries like education, financial services, and nonprofits, offering a versatile solution that can adapt to various payment needs while enhancing data management and personalization.

Key Features:

• Complete Payment Integration: With FinDock, payment data becomes a part of your Salesforce CRM data. This integration allows you to accept, process, and reconcile payments seamlessly within Salesforce. Whether you’re handling online donations, Gift Aid, direct debits, or virtual terminal transactions, FinDock supports a wide range of payment types and methods.
• Comprehensive Payment Methods: FinDock supports both international and local payment methods, giving you the flexibility to choose the best payment service providers (PSPs) for your needs. Whether your customers prefer credit cards, direct debits, or even QR payments, FinDock can accommodate them all.
• Data-Driven Insights: By integrating payment data into Salesforce, FinDock helps you complete your Customer 360 profile, unlocking a new layer of valuable insights. This enhanced visibility allows you to better understand customer behavior and improve decision-making across your organization.
• Efficient Reconciliation: FinDock is designed to significantly reduce the time spent on reconciling payments. On average, customers report spending 70% less time on reconciliation, with a 156% increase in data quality. This efficiency leads to more accurate financial records and a smoother overall payment process.
• Flexible Payment Management: FinDock allows you to mix and match online, offline, one-time, and recurring payments in one solution. This flexibility ensures that all your payment needs are met within a single platform, simplifying the management of diverse payment types.
• Global PSP Connections: FinDock connects with a variety of popular payment service providers, including Stripe, Adyen, PayPal, Worldpay, and GoCardless, among others. This extensive network ensures that you can offer the payment options your customers prefer, no matter where they are located.

Benefits for Businesses:

FinDock empowers businesses by making the entire payment journey manageable directly within Salesforce. This all-in-one solution enhances payment processing efficiency, improves data quality, and reduces the time spent on manual reconciliation. The integration of payment data into Salesforce also allows businesses to gain deeper insights into customer behavior, leading to more personalized and effective engagement strategies.

Pricing:

FinDock charges a base subscription fee starting at €275 EUR per company per month, with additional costs based on transaction volume. Discounts are available for nonprofits. For detailed pricing information, it’s recommended to contact FinDock directly.

Rating: 4.97 (33+ reviews) ⭐⭐⭐⭐⭐

Link: FinDock – Payments on Salesforce

#6 EPOSLY – Point of Sale and Retail Order Management POS

Overview:

EPOSLY by Eposly is a robust Point-of-Sale (POS) solution fully integrated with the Salesforce platform, designed for businesses that need to sell, manage orders, and process payments in both B2C and B2B environments. Whether you’re operating in retail, automotive, or healthcare, EPOSLY offers a versatile POS system that streamlines the entire sales process, from inventory management to final payment. With both fixed and mobile checkout capabilities, EPOSLY ensures that your sales team can focus on delivering excellent customer service while efficiently handling transactions.

Key Features:

• Salesforce-Native POS: EPOSLY is built 100% natively on the Salesforce platform, providing seamless integration with your existing Salesforce setup. This means all your orders, transactions, and payment data are linked directly to your Salesforce contacts and accounts, ensuring that you have a complete view of your customers and business operations.
• Fixed and Mobile Checkout: EPOSLY supports both fixed point and mobile checkout experiences, allowing your sales team to close deals and process payments anywhere in the store. This flexibility enhances the customer experience by enabling quick and convenient transactions, whether at a traditional checkout counter or on the sales floor.
• Comprehensive Payment Options: EPOSLY accepts a wide range of payment methods, including cash, credit card, chip & pin, contactless, and Apple Pay. The integrated card terminal ensures secure, person-present payments, making the checkout process fast and reliable.
• Order and Inventory Management: With EPOSLY, you can manage orders and inventory directly within Salesforce. The app uses Salesforce products and price books to create orders, adjust pricing, and automatically calculate taxes using its pricing engine. Real-time stock updates ensure that you always have accurate inventory information at your fingertips.
• Branded Receipts and Invoices: After each transaction, EPOSLY allows you to print or email branded receipts and invoices, complete with a PDF attachment. This feature helps maintain a professional image while ensuring that all sales documentation is easily accessible and trackable.
• Post-Transaction Data Capture: EPOSLY captures essential transaction data, including customer details, sold quantities, and payment terminal information. This data is crucial for generating out-of-the-box reports, such as transaction value by customer, product-specific sales analysis, and stock level assessments after transactions.

Benefits for Businesses:

EPOSLY enhances the efficiency of retail operations by providing a comprehensive, Salesforce-native POS solution. Businesses benefit from seamless Salesforce integration with ecommerce, real-time inventory management, and a flexible checkout process that can be tailored to any sales environment. The wide range of supported payment methods and robust reporting capabilities make EPOSLY an invaluable tool for improving both the user and customer experience.

Pricing:

EPOSLY is priced at $75 USD per user per month, with discounts available for nonprofits. The app offers bespoke pricing for larger customers, allowing businesses to tailor the solution to their specific needs. For detailed pricing information, it’s recommended to contact Eposly directly.

Rating: 5.0 (24+ reviews) ⭐⭐⭐⭐⭐

Link: EPOSLY – Point of Sale and Retail Order Management POS

#7 eCommerce, Point of Sale, Rewards & Loyalty for D2C by StoreConnect

Overview:

eCommerce, Point of Sale, Rewards & Loyalty for D2C by StoreConnect is a comprehensive solution built entirely on Salesforce, designed to meet the needs of businesses operating in both direct-to-consumer (D2C) and business-to-business (B2B) environments. This app combines eCommerce, point of sale (POS), and customer loyalty features into a single platform, allowing businesses to manage online and in-store sales seamlessly. StoreConnect enables you to create a unified customer experience, eliminating the need for multiple systems and integrations by consolidating all operations within Salesforce.

Key Features:

• Natively Built on Salesforce: StoreConnect is a 100% Salesforce-native application, which means it integrates perfectly with your existing Salesforce setup. This ensures that all customer and transaction data is stored in one place, providing a single source of truth for your business. By using standard Salesforce objects, StoreConnect allows you to leverage existing contacts, products, price books, and other data, making it easy to get your eCommerce and POS systems up and running quickly.
• Multi-Site, Multi-Currency, Multi-Brand Management: StoreConnect supports the management of multiple stores, brands, and currencies from a single Salesforce org. This feature is particularly useful for businesses operating in different regions or with diverse product lines, as it allows you to maintain control over all your sales channels from one centralized location.
• Integrated eCommerce and POS: With StoreConnect, you can manage both online and in-store sales through one platform. The app provides a powerful content management system (CMS) that allows you to build and manage your online store directly from Salesforce. Additionally, the POS functionality supports various payment methods, making it easy for customers to purchase products in-store or online.
• Customer Commerce Functionality: StoreConnect helps businesses transition into customer commerce by enabling features like recurring memberships, subscription services, and donation processing. This functionality is critical for businesses looking to build long-term relationships with their customers by offering personalized and consistent experiences across all touchpoints.
• Real-Time Data Sync: Because StoreConnect is built on Salesforce, all data, including sales, inventory, and customer information, is synced in real-time. This eliminates the need for manual data entry and reduces the risk of errors, ensuring that your business operates efficiently and effectively.

Benefits for Businesses:

StoreConnect streamlines the management of eCommerce and POS systems by bringing everything under one roof within Salesforce. This integration reduces the complexity and costs associated with managing multiple platforms, allowing businesses to focus on growth and customer satisfaction. The ability to handle multi-site, multi-currency, and multi-brand operations makes StoreConnect a versatile solution for businesses of all sizes, while the real-time data sync enhances decision-making by providing accurate, up-to-date information at all times.

Pricing:

StoreConnect offers various pricing plans to fit different business needs:

• Pop-Up Plan: $2,800 USD per Org per year, with a free 30-day trial.
• Boutique Plan: $9,540 USD per Org per year, with a free 30-day trial.
• Emporium Plan: $17,940 USD per Org per year, with a free 30-day trial.
• Flagship Plan: $41,940 USD per Org per year, with a free 30-day trial.

All plans include 24/7 support and an order transaction revenue share, with discounts available for nonprofits. For detailed pricing and custom terms, it’s recommended to contact StoreConnect directly.

Rating: 4.96 (24+ reviews) ⭐⭐⭐⭐⭐

Link: eCommerce, Point of Sale, Rewards & Loyalty for D2C by StoreConnect

#8 DigitSec – Security Scanner for Salesforce

Overview:

DigitSec is an advanced security scanning tool designed specifically for Salesforce environments. Developed by DigitSec, Inc., this app automates the process of identifying and fixing security vulnerabilities in custom code and configurations built on Salesforce. By providing comprehensive security testing, DigitSec empowers security executives and development teams to proactively manage security risks, ensuring that their Salesforce orgs remain secure and compliant with industry standards.

Key Features:

• Automated Security Scanning: DigitSec offers a robust, automated scanning solution that directly analyzes your Salesforce orgs and code repositories. It helps you find and fix vulnerabilities in customized code and configurations, allowing your team to address potential security issues before they can be exploited.
• Comprehensive 4-in-1 Security Testing: DigitSec performs four types of security tests tailored for Salesforce environments:
  • Static Application Security Testing (SAST): Analyzes your code to identify potential vulnerabilities.
  • Software Composition Analysis (SCA): Examines third-party libraries and components used in your org for known security risks.
  • Custom Runtime Testing (IAST): Conducts dynamic testing to find vulnerabilities that only appear when the application is running.
  • Cloud Security Configuration Review: Evaluates your Salesforce org’s security settings to ensure they are correctly configured.
• Detailed Vulnerability Reports: For each identified vulnerability, DigitSec provides a comprehensive report that includes background information, the security implications, remediation steps, and tracing details that show how the vulnerability was found. This level of detail helps reduce false positives and guides your team through the process of resolving issues effectively.
• Compliance Frameworks: DigitSec helps organizations meet the requirements of multiple compliance frameworks, including GDPR, HIPAA, PCI-DSS, ISO 27001, APPI, and NIST. This makes it easier for businesses to maintain compliance while ensuring their Salesforce environments are secure.
• DevOps Integration: The app integrates seamlessly with various DevOps tools, including Copado, Jira, Git, and GitHub, allowing for streamlined security testing within your existing development workflows.

Benefits for Businesses:

DigitSec enhances the security of Salesforce environments by automating the identification and remediation of vulnerabilities in custom code and configurations. This proactive approach not only protects your data but also ensures compliance with industry standards. The integration with DevOps tools allows security to be embedded into the development process, reducing the time and effort required to secure your Salesforce orgs. By using DigitSec, businesses can significantly lower the risk of security breaches and maintain a strong security posture.

Pricing:

DigitSec is priced based on the size of your production org’s APEX codebase, with no per-user fees or limits on the number of security scans. The standard pricing starts at $750 USD per month, with a free 14-day trial available to evaluate the service. Discounts are available for nonprofits.

Rating: 5.0 (19+ reviews) ⭐⭐⭐⭐⭐

Link: DigitSec – Security Scanner for Salesforce

#9 OrderCentral for Salesforce: eCommerce Made Easy

Overview:

OrderCentral by OrderCentral B.V. is a comprehensive eCommerce solution built natively on Salesforce, designed to streamline and elevate your B2B and B2C sales processes. Whether you’re in manufacturing, consumer goods, or healthcare, OrderCentral allows you to transform your Salesforce org into a robust commerce platform. By leveraging existing Salesforce products, price books, and customer data, OrderCentral enables businesses to efficiently manage their online stores while offering a seamless shopping experience for their customers.

Key Features:

• E-commerce with Experience Cloud: OrderCentral integrates directly with Salesforce Experience Cloud, allowing you to quickly set up and customize your eCommerce platform. You can easily apply your brand’s look and feel, enhance product listings with images and detailed descriptions, and manage everything within Salesforce. This feature helps businesses establish an online presence swiftly, making it ideal for companies looking to expand into digital sales.
• Account-Specific Pricing: Customize pricing for each of your customer accounts by associating specific price books and discounts. This feature is especially valuable for businesses that have negotiated pricing agreements or contracts with different customers, ensuring that the right prices are applied every time.
• Quote Requests: For products or situations where a direct purchase isn’t possible, OrderCentral allows customers to request quotes easily. This feature integrates seamlessly with your Salesforce CPQ (Configure, Price, Quote) processes, enabling sales reps to provide accurate pricing and close deals more efficiently.
• Self-Service Checkout: Empower your customers to complete their purchases independently with a user-friendly checkout process. OrderCentral lets you configure payment and delivery options according to customer preferences and product locations, making the buying process straightforward and convenient.
• Related Products Ordering: Enhance the customer experience by enabling the quick ordering of related products. For instance, if a customer has previously purchased a machine, they can easily order spare parts or accessories directly from your online store. This feature not only improves customer satisfaction but also drives additional sales.
• Extend & Automate: OrderCentral offers extension points for various business needs, including stock management, tax calculations, and shipping cost determinations. You can integrate custom payment and shipping services or apply unique business rules using Salesforce Flow or Apex code, making the platform highly adaptable to your specific requirements.

Benefits for Businesses:

OrderCentral simplifies eCommerce management by consolidating all your sales processes within Salesforce. This integration eliminates the need for multiple systems and reduces operational complexity. By offering features like account-specific pricing, quote requests, and self-service checkout, OrderCentral improves customer satisfaction and boosts sales efficiency. The platform’s ability to handle complex B2B and B2C transactions makes it a versatile solution for businesses looking to scale their eCommerce operations.

Pricing:

OrderCentral is available starting at €3,500 EUR per company per year, with a free 30-day trial. Discounts are available for nonprofits, and additional pricing details can be obtained by contacting OrderCentral directly.

Rating: 5.0 (19+ reviews) ⭐⭐⭐⭐⭐

Link: OrderCentral for Salesforce: eCommerce Made Easy

#10 Forms, Portals & Shopping Cart for Experience Cloud with FormBuilder Rx

Overview:

FormBuilder Rx by Enrollment Rx, LLC is a versatile tool that enables businesses to create custom forms, portals, and shopping carts on Salesforce Experience Cloud without needing a team of developers. This app leverages a drag-and-drop configuration system, making it easy to build complex and dynamic digital experiences tailored to your specific needs. Whether you’re in education, government, or retail, FormBuilder Rx empowers you to create personalized user interfaces and streamline your online interactions with constituents, customers, or students.

Key Features:

• Drag-and-Drop Configuration: FormBuilder Rx allows administrators to design rich, interactive portals, forms, and shopping carts using a simple drag-and-drop interface. This “clicks-not-code” approach eliminates the need for extensive software development, enabling you to create powerful digital experiences quickly and efficiently.
• Personalized Portals and Homepages: With FormBuilder Rx, you can create customized portal homepages equipped with powerful “widgets” to enhance the user experience. These portals can be tailored for authenticated users, such as customers, students, or donors, providing them with a seamless, self-service environment that meets modern expectations.
• Flexible Form and Shopping Cart Creation: The app supports the creation of both authenticated and unauthenticated forms, making it suitable for a wide range of use cases, including customer inquiries, student applications, and donation forms. Additionally, you can configure a complete shopping cart experience, allowing users to browse products, add items to their cart, and complete purchases, all within the Salesforce platform.
• Mobile-Responsive, Branded Templates: FormBuilder Rx offers out-of-the-box templates that are mobile-responsive and easily customizable to match your brand’s colors and style. You can also drop in your own HTML and CSS to create fully bespoke designs, ensuring that your digital presence is consistent and professional.
• Compatibility with Standard and Custom Objects: Built 100% natively on Salesforce, FormBuilder Rx is compatible with both standard and custom Salesforce objects. This makes it easy to integrate the app into your existing Salesforce environment, leveraging existing data and workflows without disruption. The app also supports advanced Salesforce features like Lightning Web Runtime (LWR) and Lightning Web Components (LWC), ensuring that your portals and forms are built on the latest technology.

Benefits for Businesses:

FormBuilder Rx simplifies the creation of digital experiences on Salesforce Experience Cloud, reducing the time and resources typically required for such projects. By enabling the quick configuration of portals, forms, and shopping carts, businesses can enhance customer interactions, improve data collection, and provide a seamless user experience. The ability to integrate with standard and custom Salesforce objects also ensures that all data is centralized and easily accessible, supporting better decision-making and customer engagement.

Pricing:

FormBuilder Rx is available starting at $100 USD per company per month. Discounts are available for nonprofits, making it an accessible solution for a wide range of organizations.

Rating: 5.0 (17+ reviews) ⭐⭐⭐⭐⭐

Link: Forms, Portals & Shopping Cart for Experience Cloud with FormBuilder Rx

#11 Conversica AI Assistant Cartridge for B2C Commerce

Overview:

Conversica AI Assistant Cartridge for B2C Commerce is a powerful conversational AI solution designed to enhance customer engagement and support within Salesforce. This app integrates seamlessly with Salesforce Commerce Cloud, enabling businesses to interact with customers through personalized, two-way conversations over email, SMS, or website chat. Whether you’re looking to improve lead qualification, enhance customer service, or drive product usage, Conversica helps automate routine tasks, allowing your sales team to focus on high-value interactions.

Key Features:

• Automated Customer Engagement: Conversica’s AI assistant engages with customers around the clock, responding instantly to inquiries and guiding them through the purchase process. This ensures that no lead is left unattended and customers always receive timely support.
• Personalized Conversations: The AI assistant delivers personalized communication by learning from past interactions and adjusting its responses accordingly. This helps build stronger relationships with customers, as they receive tailored messages that meet their specific needs.
• Lead Qualification and Follow-Up: Conversica automates the lead qualification process by asking relevant questions and identifying the most promising leads. The AI assistant consistently follows up with leads, ensuring they are nurtured effectively until they are ready to engage with a sales representative.
• Seamless Integration: Conversica integrates directly with Salesforce, updating customer records in real-time and ensuring that all interactions are logged. This integration makes it easy to maintain a complete view of customer activities and ensures that the AI assistant’s efforts are aligned with your broader sales and marketing strategies.
• Scalable Communication: The AI assistant can handle conversations at scale, allowing businesses to engage with a large number of leads and customers simultaneously without increasing headcount.

Benefits for Businesses:

Conversica significantly improves sales efficiency by automating routine customer interactions and lead qualification, allowing your team to focus on closing deals and building relationships. The personalized and timely communication provided by the AI assistant enhances the overall customer experience, leading to higher satisfaction and loyalty. Additionally, by integrating with Salesforce, Conversica helps streamline operations and provides valuable insights into customer behavior.

Pricing:

Conversica offers a custom pricing model based on the number of interactions or leads managed by the AI assistant. Pricing typically starts at $50,000 USD per assistant per year. Discounts are available for nonprofits.

Rating: No current rating available.

Link: Conversica AI Assistant Cartridge for B2C Commerce

Wrapping Up: Choosing the Best Salesforce Commerce Apps

Selecting the right Salesforce eCommerce apps can significantly enhance how you manage your online sales, customer interactions, and overall business operations. Each app reviewed here brings something unique to the table, helping businesses streamline their eCommerce processes, improve security, and boost customer satisfaction. Whether you’re looking for advanced payment processing, robust security scanning, or powerful tools for building custom portals and shopping carts, there’s a solution designed to meet your specific needs.

Here’s a quick recap of the top apps we covered:

1. Chargent Payment Processing – Credit Card Payments, ACH, Recurring Billing: Streamline your payment processes directly within Salesforce, handling everything from credit card payments to recurring billing with ease.
2. Linvio Payments – Credit Cards, ACH, Subscriptions, Billing, Invoices & More: Securely process various types of payments and manage recurring revenue streams, all while integrating seamlessly with Salesforce.
3. Survey Vista: 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists: Collect and analyze feedback with customizable surveys and forms that integrate natively with Salesforce.
4. SmarterPay App for Direct Debits, Credits, Card Payments, and Open Banking: Manage all your payment processing needs, including direct debits and open banking, within Salesforce.
5. FinDock – Payments on Salesforce: A comprehensive payment solution that integrates fully with Salesforce, offering support for multiple payment methods and detailed data insights.
6. EPOSLY – Point of Sale and Retail Order Management POS: Enhance your retail operations with a Salesforce-native POS system that supports both fixed and mobile checkout options.
7. eCommerce, Point of Sale, Rewards & Loyalty for D2C by StoreConnect: Manage your eCommerce and in-store sales on a single platform, with features for multi-site, multi-currency, and customer loyalty programs.
8. DigitSec – Security Scanner for Salesforce: Protect your Salesforce environment with automated security scans that identify and resolve vulnerabilities in custom code and configurations.
9. OrderCentral for Salesforce: eCommerce Made Easy: Simplify your B2B and B2C sales processes with a Salesforce-native eCommerce platform that integrates with your existing products and price books.
10. Forms, Portals & Shopping Cart for Experience Cloud with FormBuilder Rx: Create custom forms, portals, and shopping carts on Salesforce Experience Cloud without needing extensive development resources.
11. Conversica AI Assistant Cartridge for B2C Commerce: Automate customer engagement and lead qualification with an AI-driven assistant that integrates seamlessly with Salesforce Commerce Cloud.

Each of these Salesforce commerce cloud apps is designed to enhance your business’s eCommerce capabilities, making your operations more efficient and your customer interactions more personalized. By integrating these tools into your Salesforce environment, you can streamline your sales processes, improve security, and deliver better customer experiences.

These Salesforce commerce cloud solutions, whether you need payment processing, customer engagement, or security enhancements, are some of the best options available on the Salesforce AppExchange. By choosing the right apps for your business, you can optimize your eCommerce strategy, improve your Salesforce commerce cloud integrations, and ultimately drive better results for your business.

Incorporating the right Salesforce eCommerce solutions into your workflow will not only help you manage your online sales more effectively but also ensure that your operations are secure, efficient, and customer-focused. Whether you’re looking to enhance your existing Salesforce setup or build a comprehensive eCommerce platform from scratch, these apps offer the tools and features you need to succeed.

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