Requirement - When a user is assigned a case, alert them on their personal email.
This can be accomplished using a Power Automate flow
- This is done within a Power Apps environment with Dynamics 365 Customer Service (but arguably this will work for any table and not just the Case table)
- Create a cloud flow with a service account that has access to the DataVerse and ability to send email
All of the fields populated in the email you'll be able to find from the steps above. The one thing is Domain Name - this is an environment variable I've created so that this solution will work as I migrate it through the various environments up to production.