What is the Knowledge Library, and Why Do You Need One?
According to a McKinsey report, the average employee spends over 9 hours a week searching for critical company information, such as time-off or travel policies . Workplace's Knowledge Library, a feature from Facebook, serves as a simple yet effective intranet or digital workplace. It allows users to create, store, and easily access essential company resources like process and policy documents, benefits and employment guidelines, sales handbooks, and more.
Infographic: Workplace Knowledge Library
The Need for a Knowledge Library
We all know the frustration of wasting time sifting through emails, archives, and old chat conversations to find specific information. Failing to locate the right information when needed can lead to inefficiency and reduced productivity. A Knowledge Library helps admins create and share key resource files, making it easy for employees to find and use those files whenever they need them.
How Does Facebook Workplace’s Knowledge Library Work?
Information and the human mind don’t function well in silos. By consolidating all critical company information in one location, the Knowledge Library enhances employee productivity and collaboration. The Knowledge Library offers simple and familiar tools for creating, attaching, and sharing content. It also allows users to customize content based on whether it is viewed on mobile or desktop.
Setting up and maintaining the Knowledge Library is user-friendly and doesn’t require technical support. Features include:
A simple composer for creating content.
A fully integrated search to easily find required information.
Clearly defined permissions to control and customize restricted views.
All Workplace apps are fully integrated, enabling employees to find and share vital company information without needing to switch between apps. Whether you need dynamic or static information from Groups, Chat, or the Knowledge Library, it’s all accessible in one place and from any device.
Real-World Success: Virgin Atlantic’s Experience
Steve Clarke, Senior Manager of Communication Channels at Virgin Atlantic, shares his experience with the Knowledge Library:
Infographic: Workplace Knowledge Library
“We were able to deploy the Knowledge Library in under a day to ensure our employees stayed informed about COVID-19. The Knowledge Library helps us keep formal information centralized, while Groups are for sharing real-time news and maintaining employee morale.”
Three Reasons to Choose Knowledge Library for Your Organization
Centralized Information Source: Accessible on both mobile and desktop, the Knowledge Library serves as a single source of truth for everyone in the organization.
Enhanced Collaboration and Engagement: Seamless access to information fosters a collaborative and engaging work culture.
Cost-Effective Solution: The Knowledge Library is included with Workplace, enhancing Workplace’s ROI without additional costs.
Watch the video below to see how Knowledge Library’s features promote communication and collaboration among employees.
Conclusion
With decades of experience in building and supporting SaaS-based solutions, ACL Digital can help you create the perfect Knowledge Library for your company. Whether you want a demonstration of how Workplace Knowledge Library can benefit your organization or need support with design and backend integration, we’re here to assist.
At ACL Digital, our team of security-focused communication and technology experts is ready to help you build better-connected companies through collaboration and communication, all while positively impacting your bottom line. As a partner of Workplace from Facebook, we are committed to delivering exceptional strategy and service. If you want to learn more about Workplace from Facebook or need help optimizing its integration with other Microsoft tools, let’s connect.
Footnotes:
McKinsey, "The Social Economy: Unlocking value and productivity through social technologies," 2012.
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