Depending on who you work with it could mean a lot of things. Typically it means helping developers be successful using a service or some type of technology.
Part of that is education & another part of that is giving feedback to the engineering team & project managers about what people like, dislike, & want.
We also help developers / teams in general make decisions & sometimes even prototype solutions for them.
That's called consulting no?
A lot of things in technology outside of actual development seem to overlap, so I guess this could fall into that category if you were billing for this sort of help.
We're a place where coders share, stay up-to-date and grow their careers.
We strive for transparency and don't collect excess data.